General Facts

Nuance Audio™ App

Download, compatibility and system updates

Download, Compatibility & System Updates

Pairing

Account settings

Account Settings

Hearing configurations

Hearing Configuration

Data and privacy

Data & Privacy

Nuance Audio App & Digital Features

Hearing Loss Basics

Nuance Audio™ Glasses

Purchasing

After Sales Support

FAQ new

<div>Get answers to some of our most commonly asked questions. If you don’t find what you're looking for here, reach out to our customer support team for assistance.</div>

Nuance Audio FAQs

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 If you're pairing to the App for the first time:
 • Download the Nuance Audio™ App; for details, please check the FAQ "<a href="/en-int/c/support/faq/nuance-audio-app/download-compatibility-system-update" aria-label="How can I download the Nuance Audio App?">How can I download the Nuance Audio App?</a>"
 • After downloading and opening the Nuance Audio™ App, log in to your Nuance account and follow the on-screen instructions
 If you have to re-pair the Glasses:
 • Open the Nuance Audio™ App
 • Click on the icon on the bottom right of the home page
 • Select the black rectangle at the top of the screen
 • Click "Add new device"
 • Follow the on-screen instructions For detailed information on App Download, please see: [<a href="/en-int/c/learning-center/getting-started" aria-label=""Learning Center/Getting Started Educational PDF">"Learning Center/Getting Started Educational PDF</a>"]
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How can I pair my Nuance Audio™ Glasses to the App?

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<div>Yes, you can manage up to four different pairs of Nuance Audio™ Glasses within the same mobile App. However, please note the following: • Active Pair: The App will only control one pair of Nuance Audio™ Glasses at a time, designated as the “active” pair. • Settings Management: The configurations from one paired set of Glasses will not automatically transfer to others. Therefore, when switching between pairs, you may need to check and adjust the settings manually. • Adding New Glasses: To add a new pair: - Launch the Nuance Audio™ App on your mobile device. - Click on the icon located at the bottom right of the home page. - Navigate to the "Settings" menu. - In the Settings menu, select "Add new Glasses"</div>

Can I have more than one pair of Nuance Audio™ Glasses linked to the same mobile App?

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 No problem. Please follow the instructions below: If your new phone is Android: • Proceed with the Pairing on your new smartphone ["<a href="/en-int/c/support/faq/nuance-audio-app/pairing" aria-label="How can I pair my Nuance Audio Glasses to the App?">How can I pair my Nuance Audio Glasses to the App?</a>” ] If your new phone is iOS: • Perform the “Forget these Glasses” procedure on the old smartphone ["<a href="/en-int/c/support/faq/nuance-audio-app/pairing" aria-label="How can I remove a pair of Nuance Audio Glasses from my mobile App?">How can I remove a pair of Nuance Audio Glasses from my mobile App?</a>]”; if you are not able to perform this activity, for instance because your old phone is broken), it is recommended to reach out to the Customer Service&nbsp;to ask for support in performing the “Forget these Glasses” procedure.” • Then, proceed with the Pairing on your new smartphone ["<a href="/en-int/c/support/faq/nuance-audio-app/pairing" aria-label="How can I pair my Nuance Audio Glasses to the App?">How can I pair my Nuance Audio Glasses to the App?</a>”]
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What if I change my smartphone?

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<div>To add a new pair of Nuance Audio™ Glasses to your mobile App, follow these steps:  1. Open the App Launch the Nuance Audio™ App on your mobile device.  2. Access Menu and add new Glasses Click on the icon located at the bottom right of the home page ("Menu"). Tap on the black banner at the top of the menu page Look for the option to “Add New Device”   3. Follow Pairing Instructions Select this option to begin the pairing process for the new Glasses. Follow the on-screen instructions to complete the pairing process for your new Nuance Audio™ Glasses.</div>

How can I add a new pair of Nuance Audio™ Glasses to my mobile App?

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<div>To remove a pair of Nuance Audio™ Glasses from the mobile App and the associated user account, follow these steps: • Open the App:  Launch the Nuance Audio™ App on your mobile device. • Access My Glasses: Click on the icon located at the bottom right of the home page "(Menu") and navigate to the “My Glasses”. • Forget the Glasses: At the bottom of the "My Glasses" page, find and tap the “Forget these Glasses” option. This will disconnect the Glasses from your App. Please be aware that after the "Forget these Glasses" operation is completed, it is necessary to wait for 1 minute before turning the Glasses on again. • Remove Bluetooth Association: Lastly, go to your smartphone’s Bluetooth settings and erase the association with the Nuance Audio™ Glasses to complete the disconnection process. By following these steps, the Nuance Audio™ Glasses will be removed from both your App and your mobile device's Bluetooth settings.</div>

How can I remove a pair of Nuance Audio™ Glasses from my mobile App?

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<div>To view your Nuance Audio™ Glasses product attributes:  1. Open the Nuance Audio™ App. 2. Click on the icon located at the bottom right of the home page ("Menu"). 3. Select "My Glasses" to access detailed information, including the Serial Number, model, firmware version, and other relevant attributes of your Nuance Audio™ Glasses device.</div>

Where can I find my Nuance Audio™ Glasses product attributes?

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