General Facts

Nuance Audio App

Download, compatibility and system updates

App Download and Compatibility

Pairing

Account settings

Hearing configurations

App Setup

Data and privacy

Nuance Audio App & Digital Features

Hearing Loss Basics

Nuance Audio Glasses

Purchasing

After Sales Support

FAQ new

<div><p>Get answers to some of our most commonly asked questions. If you don’t find what you're looking for here, reach out to our customer support team for assistance. </p></div>

Nuance Audio FAQs

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<div><p>Mandatory data:<br/>• User profile (name, last name, email, password, date of birth, gender, legal conditions opt-in/opt-out)<br/>• Device profile (device model name, firmware version, serial number)<br/><br/>Subject to user's consent:<br/>• Personal data (mobile number)<br/>• Usage data (events used to track actions within Nuance Audio Glasses such as glasses turned on/off, volume level, active preset, etc.)<br/>• Debug data (events collected to troubleshoot possible customer issues with the product such as personalized calibration info)<br/>• Accessory data (environment noise)</p></div>

What data does the Nuance Audio App collect?

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<div><p>The App will prompt you with a specific request before collecting personal data. You will have the option to decide whether to accept the data collection. At any time, you can change these settings by clicking on the right bottom icon of the home page ("Menu"), then selecting "My Account".</p></div>

How can I change my data and communication preferences with Nuance Audio Glasses?

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Explore how Nuance Audio protects your data and ensures your privacy with advanced security measures.

Data and Privacy | Nuance Audio UK

Support Page

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