General Facts

Nuance Audio App

Download, compatibility and system updates

Download, compatibility & system updates

Pairing

Account settings

Hearing configurations

Hearing Configuration

Data and privacy

Data & Privacy

Nuance Audio App & Digital Features

Hearing Loss Basics

Nuance Audio Glasses

Purchasing

After Sales Support

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<div><p>Get answers to some of our most commonly asked questions. If you don’t find what you're looking for here, reach out to our customer support team for assistance.</p></div>

Nuance Audio FAQs

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<div><p>For a full list of the data colleced, please review the Privacy Policy in detail. In summary, we collect:<br/>• User profile (name, last name, email, password, date of birth, gender, legal conditions opt-in/opt-out)<br/>• Device profile (device model name, firmware version, serial number)<br/><br/><br/>• Personal data (such as mobile number)<br/>• Usage data (events used to track actions within Nuance Audio Glasses such as glasses turned on/off, volume level, active preset, etc.)<br/>• Debug data (events collected to troubleshoot possible customer issues with the product such as personalized calibration info)<br/>• Accessory data (environment noise)</p><p>• More, as outlined in the Privacy Policy.</p></div>

What data does the Nuance Audio App collect?

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<div><p>At any time, you can change these settings by clicking on the right bottom icon of the home page ("Menu"), then selecting "My Account".</p></div>

How can I change my data and communication preferences with Nuance Audio Glasses?

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Explore how Nuance Audio protects your data and ensures your privacy with advanced security measures.

Data and Privacy | Nuance Audio Australia

Support Page

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