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<div><p>Get answers to some of our most commonly asked questions. If you don’t find what you're looking for here, reach out to our customer support team for assistance.</p></div>

Nuance Audio FAQs

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<div><p>Two years from the date of purchase.</p></div>

How long does the warranty last?

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 <p>The two year warranty from the date of purchase is granted for your Nuance Audio Glasses, the Charging Pad and the Remote Control (accessory sold separately). Please note that replacement of any lenses during the two year waranty period should be conducted by a Luxottica or Luxottica authorised dealer for Nuance Audio Glasses to ensure that the warranty on the Frame, the Charging Pad and the Remote Control will not be voided. Lenses can be mounted only by Luxottica or a Luxottica authorised dealer in order to ensure the proper fitting and functionality of the Product.<br><br><a href="/en-int/c/support/warranty" aria-label="Click here">Click here</a> for more details on the warranty policy.</p>
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Which products are covered by the warranty?

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 <p>To start a warranty claim, contact the authorised retailer you purchased the product from. You can also contacting the Nuance Support center via <a href="/en-int/c/contact-us" aria-label="phone">phone</a> for assistance. You will need to present a proof of purchase or provide the serial number of the glasses or the accessory you intend to activate the warranty on.<br><br>Click <a href="/en-int/c/support/warranty" aria-label="here">here</a> for more details on the warranty policy.</p>
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How can I activate a warranty claim?

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 <p>Typical scenarios that don't allow for the warranty:<br><br>• The installation or replacement of any lenses should be conducted by Luxottica or a Luxottica authorized dealer for Nuance. Any damage caused by the unauthorised installation, replacement or alteration of the lenses is not covered by this Warranty Damages caused by misuse, abuse, accidents, fire, theft, disappearance, misplacement.<br><br>• Damages caused by misuse, abuse, accidents, fire, theft, disappearance, misplacement.<br><br>• Improper voltage or incorrect line voltage.<br><br>• Viruses, malware.<br><br>• Intentional conduct or neglect.<br><br>• Damages caused by usage that is not in accordance with the product instructions/documentation.<br><br>• Damages caused by failure to follow the product instructions/documentation or failure to perform cleaning or preventive maintenance.<br><br>• Damages caused by the combination of the product with other non-EssilorLuxottica branded products, accessories, parts, or components or use of products, equipment, systems, utilities, services, software, parts supplies, accessories, Applications, installations, repairs, external wiring, or connectors not supplied or authorized by EssilorLuxottica that damage the product.<br><br>• Normal wear and tear, including lens scratches.<br><br>• Damage caused because of improper transportation or packing/packaging when returning the product to EssilorLuxottica or a collection dealer.<br><br>• Others – please check the Warranty Card provided in the packaging for additional details.<br><br>Click <a href="/en-int/c/support/warranty" aria-label="here">here</a> for more details on the warranty policy.</p>
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Under what circumstances will the warranty not be granted?

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<div><p>• Items purchased from Authorised Nuance retailers must be returned to the place of purchase.</p><p>Please note: you’ll receive a confirmation email when your refund is processed.</p></div>

How can I return my Nuance Audio Glasses?

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<div><p>If you bought your Nuance Audio Glasses from an OPSM, Laubman &amp; Pank, EyeQ stores, you may return them within 30 days from the date of dispensing, or any longer period expressly provided by Applicable law or by OPSM, Laubman &amp; Pank, EyeQ.</p><p>Nuance Audio Glasses purchased through other retailers must be returned to those retailers in accordance with their return policies.</p></div>

What is the return policy? Will I get a full refund?

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Read information on warranty, repair, and replacement of Nuance Audio products.

Warranty, Repair and Replacement | Nuance Audio Australia

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