General Facts

Nuance Audio App

Download, compatibility and system updates

Download, Compatibility & System Updates

Pairing

Account settings

Account Settings

Hearing configurations

Hearing Configuration

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Data & Privacy

Nuance Audio App & Digital Features

Hearing Loss Basics

Nuance Audio Glasses

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FAQ new

<div><p>Get answers to some of our most commonly asked questions. If you don’t find what you're looking for here, reach out to our customer support team for assistance.</p></div>

Nuance Audio FAQs

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<div><p>The first time the Nuance Audio App is launched, you'll be able to sign up and create your account through a guided process. Simply enter your email and verify it to register. You can also create your account here: <a href="https://www.nuanceaudio.com/en-int/sign-in" data-show="replace" aria-label="click here">click here</a></p></div>

How can I create my account?

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<div><p>We recommend registering to create your own profile, calibrate your Glasses and getting access to all advanced features of the "Nuance Audio" App, enjoying more personalised support over time.</p></div>

Why should I register my account?

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<div><p>No, we currently don't support registration through Google or Apple IDs.</p></div>

Can I use my existing Google or Apple account to register?

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<div><p>No, you only have to register once, either via the website or the Nuance Audio App. Once registered, you will just have to log in to access your account, regardless of your access point.</p></div>

Once registered in either the Nuance Audio App or website, do I have to register again on the other one?

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<div><p>Yes. You can install the App on different smartphones and connect them to your account. If you want to activate your glasses to communicate with one smartphone instead of another, just disconnect your glasses from the prior smartphone and pair them to the new smartphone.</p></div>

Can I have the same account registered on two different smartphones?

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<div><p>This isn't possible. Unfortunately, a new registration is needed with a new email address. </p></div>

How can I change the email address provided in the registration process?

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<div><p>Click on "Forgot password" on the App's log-in page. A one-time code will be emailed to you to confirm your identity. If you want to change your password, please log out first, then follow the forgot password process.</p></div>

How can I change my password?

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<div><p>All profile information can be updated anytime from the “My Account” section of the Nuance Audio App, which you will find by clicking on the bottom right icon of the App home page ("Menu"). The only attribute that cannot be changed is the email address used in the account registration. </p></div>

How can I update my user profile?

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<div><p>By default, the App uses your smartphone's selected language. If this feature is not supported, the Application defaults to English. If necessary, a different language can be selected in “My Account” section of the App, which you will find by clicking on the bottom right icon of the App home page ("Menu").</p></div>

How can I set my preferred language?

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<div><p>The one-time password numeric code is used to certify your identity and the validity of the email address provided during the registration process and to retrieve your password.</p></div>

What is an OTP code?

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Manage your Nuance Audio account with ease—update your information, customize settings, and enhance your experience.

Account Settings | Nuance Audio Australia

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