General Facts

Nuance Audio App

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Download, compatibility & system updates

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Hearing configurations

Hearing Configuration

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Data & Privacy

Nuance Audio App & Digital Features

Hearing Loss Basics

Nuance Audio Glasses

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<div><p>Get answers to some of our most commonly asked questions. If you don’t find what you're looking for here, reach out to our customer support team for assistance.</p></div>

Nuance Audio FAQs

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<div><p>No. All configurations can be perfectly managed within the Nuance Audio App by the user.</p></div>

Do I need an Audiologist to configure my hearing preferences on the App?

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<div><p>We expect you to play with different settings to find the setup that best fits your hearing needs.We recommend the following steps, after having downloaded the "Nuance Audio" App from IOS Apple App Store or Google Play Store.<br/><br/><br/>1. If not yet done, calibrate your glasses in a silent room<br/><br/>2. Then, in the App's home page: <br/>• Toggle between the "Presets" (A, B, C or D), to find the one that works best for you and your hearing needs. (NOTE: Default setting is Preset A and Volume level 3) <br/>• Try different "Volume" levels, to find the one that better suits your needs <br/>• Determine how much "Background noise" you want to hear: lowered, standard or heightened <br/>• Choose between "Audio modes" - either "Frontal", to focus the amplification on sounds coming from the front, or "All-around", to amplify sounds or speeches coming from all around you.<br/><br/><br/>Please note that you may have to adapt these configurations, in your day-by-day usage, depending on the specific scenario you are dealing with. Watching the television at home alone and talking to friends in a crowded restaurant, as a matter of example, are scenarios that would likely require different settings.</p></div>

What can I do to optimise the Nuance Audio Glasses for my hearing needs?

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<div><p>Presets are preconfigured amplification settings designed to enhance your listening experience with your Nuance Audio Glasses. Each preset addresses different amplification needs by adjusting various frequencies:<br/><br/>•Preset A – Best for flat mild hearing impairement – Ideal for individuals who require slight amplification across all frequencies. This setting helps those who experience mild difficulty understanding speech and could benefit from a subtle boost in clarity.<br/><br/>• Preset B – Designed for sloping mild hearing impairement. This setting is suitable for individuals who hear lower (bass) frequencies well but require a slight boost in higher (treble) frequencies. It is ideal for those who have minimal difficulty in optimal conditions (e.g., quiet settings, one-on-one conversations) but may struggle in more challenging environments, such as noisy settings or when conversing with multiple speakers.<br/><br/>• Preset C – Designed for sloping moderate hearing impairement. This setting is ideal for individuals who face significant challenges in understanding speech in difficult situations. They may misinterpret certain sounds or miss parts of conversations and often rely on contextual clues or lipreading to fill in the gaps.<br/><br/>• Preset D – Designed for flat moderate hearing loss. This setting is ideal for individuals who experience difficulties even in quiet environments, often hearing speech as muffled and struggling to understand. conversations<br/><br/><br/>To find and use the presets:<br/><br/>After having downloaded the "Nuance Audio" App from IOS Apple App Store or Google Play Store, access the Nuance Audio App on your mobile device.<br/><br/>Navigate to the Home Page: the preset options are available directly on the app's home page.We encourage you to try each preset to discover which one best suits your preferences and listening environment.</p></div>

What is a preset and how can I change it?

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<div><p>Use the volume slider available on the "Nuance Audio" App's home screen to adjust the volume to your preference.<br/><br/>Alternatively:<br/>• With Nuance Audio Glasses: by short pressing the button on the right temple to cycle through the volume levels. An audio prompt will confirm each change.<br/>• With the Remote Control: by pressing the + and - buttons on the remote control to increase or decrease the volume.<br/><br/>Remote Control is not available in Australia.</p></div>

How can I set the eyewear volume?

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<div><p>The Background Noise configuration allows you to customise the level of background noise you want to hear while using your Nuance Audio Glasses. This includes ambient sounds such as traffic, air conditioning, whirring fans, running rain, and vacuuming. You have three options to choose from:<br/><br/>Heightened: you’ll hear the background noise louder and more clearly.<br/><br/>Standard: hear the background noise at the original sound level.<br/><br/>Lowered: Minimize the amplification of background noise, making it less noticeable.<br/><br/><br/>To adjust this setting, navigate to "Nuance Audio" App home page, where you'll find the option to customize the Background Noise configuration according to your preference.</p></div>

What is the Background Noise configuration and how can I adjust it?

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<div><p>The Audio Mode configuration allows you to choose your desired listening focus based on your environment:<br/><br/>Frontal Mode: This mode enhances sounds coming from the front, making it easier to focus on conversations with someone directly in front of you, especially in noisy environments. Sounds from other directions are still audible but not amplified.<br/><br/>All-around Mode: This mode amplifies sounds and speech from all directions, which is ideal for situations like walking or driving where you need to be aware of your surroundings.<br/><br/><br/>You can switch between audio modes in several ways:<br/><br/>With the App: Slide the audio modes toggle available on the App's home page.<br/><br/>On the Glasses: Double-tap the touch area on the right temple. To make sure the Double-tap is effective, it is suggested to use two fingers or four fingers. Also, please wait a couple seconds from one attempt to the other.<br/><br/>On the Remote Control: Press the audio mode button.<br/><br/>Remote Control is not available in Australia.<br/><br/><br/></p></div>

What is Audio Mode and how can I adjust it?

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<div><p>The Own Voice configuration allows you to customise how your voice is amplified by the Glasses. You can set the amplification level to no, some, or yes making it more comfortable to hear your voice during use.<br/><br/><br/>To change your Own Voice configuration:<br/><br/>Open the "Nuance Audio" App on your mobile device.<br/>Tap the icon located at the bottom right of the home page ("Menu").<br/>Select "Settings".<br/>In the Settings menu, select "Own Voice".<br/>Adjust the amplification level (no, some, yes) to suit your preference.</p></div>

What is Own Voice configuration and how can I adjust it?

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<div><p>Nothing. Your preferred settings are registered and saved. The only way to erase your preferred settings is by hard resetting.</p></div>

What happens to my preferred settings when I turn off my Nuance Audio Glasses?

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<div><p>Personalised calibration is a process that optimizes the audio settings of your Nuance Audio Glasses. Calibrating is optional, but it is highly recommended for optimal performance. It serves two main purposes:<br/><br/>• Sound Optimisation: By registering the shape of your head, personalised calibration adapts the sound output to reduce feedback noise, enhancing your overall listening experience.<br/>• Natural Voice Feedback: It also registers your voice, allowing for a natural perception of your own voice when speaking.<br/>You can calibrate in the initial setup steps guided by the Nuance Audio App when you first use your glasses. However, you can also recalibrate anytime with the following steps:<br/><br/>To perform the Personalised Calibration:<br/>• Open the Nuance Audio App on your mobile device.<br/>• Tap the icon located at the bottom right of the home page ("Menu") to access the "Settings" menu.<br/>• In the "Settings" menu, select Calibration to restart the process.<br/><br/>To take the best out of your Personalised Calibration:<br/>• Ensure that you calibrate in a silent environment for best results.<br/>• Choose the Right Environment: a medium-sized, regularly furnished room (typically, a bedroom), provides the best acoustic conditions for calibration. Avoid empty or unusually shaped spaces and highly acoustically isolated areas.<br/>• Maintain a Steady Position: during Calibration, remain still with your head up, avoiding any movement, particularly during the feedback cancellation phase. This ensures accurate calibration without interference.<br/>• Voice Calibration: speak with a strong, ensuring there are no pauses or silent moments.<br/><br/>Finally, please note if you own multiple pairs of Nuance Audio Glasses, you should calibrate each one individually.</p></div>

What is personalised calibration and what is it useful for?

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<div><p>Yes, we recommend redoing the process every 3 months to optimize your glasses' performance.</p></div>

Do I need to recalibrate my glasses regularly?

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<div><p>No, there is no need to do so when you change your phone. The glasses will remember your calibrated settings.</p></div>

Do I have to recalibrate my glasses if I change my smartphone?

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<div><p>Yes, you'll have to recalibrate your new Nuance Audio Glasses.</p></div>

Do I need to recalibrate my glasses if I purchase a new Nuance Audio Glasses pair?

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How to configure hearing with the Nuance Audio App for a personalized listening experience.

App Hearing Configuration | Nuance Audio Australia

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