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<div><p>Get answers to some of our most commonly asked questions. If you don’t find what you're looking for here, reach out to our customer support team for assistance. </p></div>

Nuance Audio FAQs

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 <p>To make your experience as smooth as possible, the following tools are available to you:<br><br>• A dedicated <a data-show="replace" href="/en-int/c/learning-center" aria-label="link">Learning Center</a>, where you will find videos that will help you get familiarized with the product, discovering all its features and support you with key “how-tos” tutorials; also, it will be possible for you to consult and download documents (website only), such as User Guides and other printed material.<br><br>• A comprehensive <a data-show="replace" href="/en-int/c/support/troubleshooting" aria-label="link">Troubleshooting section</a>, to support you with common issues.<br><br>• A comprehensive <a data-show="replace" href="/en-int/c/support/faq" aria-label="link">FAQ section</a>, should you have additional questions or concerns. In case you would prefer to contact us directly, please do so here -&gt; "Contact Us"<br><br>• A <a data-show="replace" href="/en-int/c/support/care-tips" aria-label="link">Care Tips section</a>, providing dos and donts about how to treat your Nuance Audio Glasses and equipment, to preserve its functionalities and optimize its performance over time.</p>
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What self-support tools are available?

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 <p>No. Only specialized laboratories can inspect and verify the product. If you have any doubts about its quality, you should open a support request through our Nuance support center or visit a Nuance authorized reseller (<a data-show="replace" href="/en-int/store-locator" aria-label="link">store locator</a>)</p>
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Can I check the status of the product myself?

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<div><p>Yes, it is! If you have contacted Nuance via phone or chat, we may ask for your permission to view the configuration of the App (e.g. volume, programs, focus mode). Once the remote controlling is Approved from you, a support member will be able to view the information and remotely change the value of the main parameters to adjust and optimize your Nuance Audio Glasses experience.</p></div>

Is remote assistance available?

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<div><p>Our support team consists of experienced Nuance Audio Glasses professionals with a deep understanding of hearing solutions. However, if medical advice is needed, we recommend you to visit your preferred hearinghealthcare professional or ENT doctor.</p></div>

Can I get any audiological advice by contacting the Support Center?

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<div><p>Regardless of how you've chosen to contact us, we will keep you posted via email about the status of your warranty claim. If you reach us via email, we will address your inquiry within 24 working hours.</p></div>

How can I monitor the status of a claim?

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Reach out to Nuance Audio's support team with our contact details and get help with after-sales services quickly.

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