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Nuance Audio™ Glasses

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<div><p>Get answers to some of our most commonly asked questions. If you don’t find what you're looking for here, reach out to our customer support team for assistance.</p></div>

Nuance Audio FAQs

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 <p>To make your experience as smooth as possible, the following tools are available to you:<br><br><br>• A dedicated <a href="/en-int/c/learning-center" aria-label="Learning Center">Learning Center</a>, where you will find videos that will help you get familiarized with the product, discovering all its features and support you with key “how-tos” tutorials; also, it will be possible for you to consult and download documents (website only), such as User Guides and other printed material.<br><br>• A comprehensive <a href="/en-int/c/support/troubleshooting" aria-label="Troubleshooting section">Troubleshooting section</a>, to support you with common issues.<br><br>• A comprehensive <a href="/en-int/c/support/faq" aria-label="FAQ section">FAQ section</a>, should you have additional questions or concerns. In case you would prefer to contact us directly, please do so here -&gt; "Contact Us"<br><br>• A <a href="/en-int/c/support/care-tips" aria-label="Care Tips section">Care Tips section</a>, providing dos and donts about how to treat your Nuance Audio™ Glasses and equipment, to preserve its functionalities and optimise its performance over time.</p>
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What self-support tools are available?

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<div><p>Choose to contact us through one of the following:<br/><br/>• Phone: AUS: +611800505913 <br/>AUS Available Monday-Friday, from 10:00 to 19:00.<br/>NZ: +64800101173NZ <br/>Available Monday-Friday, from 10:00 to 19:00.<br/><br/>• WebformWe'll get back to you within 24 working hours and will also keep you updated about your case and claims.<br/><br/>• Chat (human)<br/><br/>Available both via the Nuance website and App. One of our support members will be there to assist you.</p></div>

How can I contact Nuance Audio™ Glasses for support?

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<div><p>Yes, it is! If you have contacted Nuance via phone or chat, we may ask for your permission to view the configuration of the App (e.g. volume, programs, focus mode).<br/><br/>Once the remote controlling is Approved from you, a support member will be able to view the information and remotely change the value of the main parameters to adjust and optimise your Nuance Audio™ Glasses experience.</p></div>

Is remote assistance available?

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<div><p>Our support team consists of experienced Nuance Audio™ Glasses professionals with a deep understanding of hearing solutions. However, if medical advice is needed, we recommend you to visit your preferred hearinghealthcare professional or Audiologist.</p></div>

Can I get any audiological advice by contacting the Support Center?

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<div><p>You can locate the serial number of your Nuance Audio Glasses in three different places:</p><p><br/></p><p>• On the packaging box your glasses were delivered in</p><p>• On the left temple of your glasses</p><p>• In the Nuance Audio App: Menu (icon on the bottom right of the home page) &gt; Settings &gt; My Glasses</p></div>

Where can I find the serial number of the Nuance Audio Glasses?

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Reach out to Nuance Audio's support team with our contact details and get help with after-sales services quickly.

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