Contact Touchpoints & Service Details

Warranty, Repair, Replacement

Warranty and Replacement

Return policy

Return Policy

After Sales Report

After Sales Support

Hearing Loss Basics

Nuance Audio Glasses

Nuance Audio App & Digital Features

Purchasing

FAQ new

<div><p>Get answers to some of our most commonly asked questions. If you don’t find what you're looking for here, reach out to our customer support team for assistance. </p></div>

Nuance Audio FAQs

header_left_side_navigation

text-left

<div>
 <p>To make your experience as smooth as possible, the following tools are available to you:<br><br>• A dedicated <a data-show="replace" href="/en-int/c/learning-center" aria-label="link">Learning Center</a>, where you will find videos that will help you get familiarized with the product, discovering all its features and support you with key “how-tos” tutorials; also, it will be possible for you to consult and download documents (website only), such as User Guides and other printed material.<br><br>• A comprehensive <a data-show="replace" href="/en-int/c/support/troubleshooting" aria-label="link">Troubleshooting section</a>, to support you with common issues.<br><br>• A comprehensive <a data-show="replace" href="/en-int/c/support/faq" aria-label="link">FAQ section</a>, should you have additional questions or concerns. In case you would prefer to contact us directly, please do so here -&gt; "Contact Us"<br><br>• A <a data-show="replace" href="/en-int/c/support/care-tips" aria-label="link">Care Tips section</a>, providing dos and donts about how to treat your Nuance Audio Glasses and equipment, to preserve its functionalities and optimize its performance over time.</p>
</div>

What self-support tools are available?

main_placement_1

<div>
 <p>No. Only specialized laboratories can inspect and verify the product. If you have any doubts about its quality, you should open a support request through our Nuance support center or visit a Nuance authorized reseller (<a data-show="replace" href="/en-int/store-locator" aria-label="link">store locator</a>)</p>
</div>

Can I check the status of the product myself?

main_placement_2

<div><p>Choose to contact us through one of the following:<br/><br/>• Phone: 0800 026 0526<br/><br/>Available Monday-Friday, from 10:00 to 19:00.<br/><br/>• Webform<br/><br/>We'll get back to you within 24 working hours and will also keep you updated about your case and claims.<br/><br/>• Chat (human)<br/><br/>Available both via the Nuance website and App. One of our support members will be there to assist you.</p></div>

How can I contact Nuance Audio Glasses for support?

main_placement_3

<div><p>Yes, it is! If you have contacted Nuance via phone or chat, we may ask for your permission to view the configuration of the App (e.g. volume, programs, focus mode). Once the remote controlling is Approved from you, a support member will be able to view the information and remotely change the value of the main parameters to adjust and optimize your Nuance Audio Glasses experience.</p></div>

Is remote assistance available?

main_placement_4

<div><p>Our support team consists of experienced Nuance Audio Glasses professionals with a deep understanding of hearing solutions. However, if medical advice is needed, we recommend you to visit your preferred hearinghealthcare professional or ENT doctor.</p></div>

Can I get any audiological advice by contacting the Support Center?

main_placement_5

Reach out to Nuance Audio's support team with our contact details and get help with after-sales services quickly.

Support Page

Shop <PRODUCT_NAME> accessories in <COLOR>. Discover more on Grand Vision Online.

Shop <PRODUCT_NAME> electronics in <COLOR>. Discover more on Grand Vision Store Online.

Shop <PRODUCT_NAME> eyeglasses in <COLOR>. Discover more on Grand Vision Store Online.

Shop <PRODUCT_NAME> sunglasses in <COLOR>. Discover more on Grand Vision Store Online.

<PRODUCT_NAME> Accessories in <COLOR> | Nuance

<PRODUCT_NAME> Electronics in <COLOR> | Nuance

<PRODUCT_NAME> Eyeglasses in <COLOR> | Nuance

<PRODUCT_NAME> Sunglasses in <COLOR> | Nuance

Acquista gli occhiali da vista <PRODUCT_NAME> in <COLOR>. Scopri di piÃ¹ su Grand Vision Store Online.

Acquista gli occhiali da sole <PRODUCT_NAME> in <COLOR>. Scopri di piÃ¹ su Grand Vision Store Online.