General Info

General Information about Nuance Audio

Style and Lenses

Battery & Charging

Battery and Charging

Accessories

Maintenance

Nuance Audio Glasses

Hearing Loss Basics

Nuance Audio App & Digital Features

Purchasing

After Sales Support

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<div><p>Get answers to some of our most commonly asked questions. If you don’t find what you're looking for here, reach out to our customer support team for assistance. </p></div>

Nuance Audio FAQs

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<div><p>By design, Nuance Audio Glasses is IPX4 compliant, including microphone areas. This rating offers protection against splashes of water, making them suitable for workouts or light rain. While they may not be suitable for submersion, they are protected from minor splashes.</p></div>

Are Nuance Audio Glasses frames waterproof?

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<div><p>By design, the Nuance Audio Glasses frame is resistant to common chemicals like hand sanitizer, cleaners, hand soap, hair gel, and sunscreen.</p></div>

Can sweat, make-up, and other common chemicals damage my Nuance Audio Glasses?

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<div><p>Daily cleaning:<br/><br/>Use a dampened cloth and neutral soap avoiding all types of sprays, solvents, chemicals, or cleaning solutions containing alcohol or ammonia. Don’t spray directly on the lenses or use dirty or abrasive cloths such as paper towels, tissues or your T-shirt, which may alter the lenses' features. Don't hold your glasses under running water or use any other cleaning tool (such as a hearing aid brush, toothpick, or air pressure) to clean the glasses, including the microphones and the speakers. Store the cleaning cloth away from dirt and dust.<br/>Dry off your glasses before putting them back inside the case, wearing them, or placing them on the Charging Pad for wireless charging.<br/><br/><br/>Deep cleaning:<br/><br/>In case of contact with salt water, pool water or other chemicals such as cosmetics, hairspray, sunscreen and insect repellents, we recommend immediately wiping your Glasses with a damp non-abrasive cloth.To clean the lenses, use a lens spray, available in stores. Make sure to spray on a cloth and not directly on the lenses.Gently clean with a damp non-abrasive cloth any dirt or dust from the outer portions of the glasses, including the 6 microphones and 4 speakers.<br/><br/><br/>Protect:<br/><br/>We recommend always storing your glasses in their case when not in use, to protect them from drops and scratches.Do not place your glasses face down on a surface as this could damage the lenses.Keep them in a dry place at a temperature ranging from 14°F to 95° (for example: do not leave them on the car dashboard)Keep the lenses away from extreme temperatures and intense heat sources such as hot air, water vapor or ovens.Avoid dropping the glasses or putting them close to magnets: placing the frames very close to an external magnet could false trigger the hall effect sensor and turn the product off</p></div>

How should I clean the lenses and frames?

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Read the maintenance guide for Nuance Audio glasses: cleaning, storage, and care.

Maintenance | Nuance Audio UK

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