General Facts

Nuance Audio App

Download, compatibility and system updates

App Download and Compatibility

Pairing

Account settings

Hearing configurations

App Setup

Data and privacy

Nuance Audio App & Digital Features

Hearing Loss Basics

Nuance Audio Glasses

Purchasing

After Sales Support

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<div>Get answers to some of our most commonly asked questions. If you don’t find what you're looking for here, reach out to our customer support team for assistance. </div>

Nuance Audio FAQs

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<div>You can download the Nuance Audio App from your mobile device's App store in two ways: Using the QR Code • Locate the QR Code: You can find it inside the packaging lid of your glasses or in the activation section of the Glasses user guide. • Scan the QR Code: Use your device’s camera or a QR code scanning App to scan the code, which will direct you to the App store. Searching Manually For iOS devices, open the Apple App Store. For Android devices, open the Google Play Store. Type "Nuance Audio Glasses" into the search bar and press Enter. Look for the official Nuance Audio App, typically labeled "Nuance Audio Glasses". • Download the App: Tap on the App icon to view more details. Click the "Install" button (for Android) or "Get" button (for iOS). You may be prompted to enter your store account password or use biometric authentication to confirm the installation (as established in you mobile device's settings). • Open the App: Once the installation is complete, tap the "Open" button. Follow the App setup instructions to pair the Nuance Audio Glasses and enjoy all its features.</div>

How can I download the Nuance Audio App?

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<div>The Nuance Audio App is compatible with iOS smartphones starting from iOS 16+, release version 0.3.7 and later. For Android smartphones, it starts from Android 12 with SDK 24, release version 0.4.1 and later. The Nuance Audio App is not compatible with Huawei smartphones that use the HMS (Huawei Mobile Services) system, as it does not support HMS.</div>

Is the Nuance Audio App compatible with any smartphone?

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<div>Yes, the Nuance Audio App will notify you on how and when to update. It will also help you update the firmware securely. </div>

Will updated versions of the Glasses' firmware be released?

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<div>To keep your Nuance Audio Glasses functioning optimally, it's important to regularly update its firmware. Here’s how: Check Requirements Battery Level: Ensure that the battery level of your glasses is above 30%. Firmware updates cannot be performed if the battery is below this level. Internet Connection: Make sure your mobile device is connected to a stable Wi-Fi or mobile data network. Access the App Open the Nuance Audio App on your mobile device. Click on the icon located at the bottom right of the home page. Navigate to the "Settings" menu. In the Settings menu, select the "My Glasses" section. Check for Firmware Updates In the "My Glasses" section, you’ll find an interface that displays the current firmware status and any available updates. The App will notify you on the homepage if a new firmware release is available. Perform the Firmware Update If an update is available, follow the prompts within the App to securely perform the firmware update. If you encounter any difficulties during the update process, you can contact Nuance Support Center for assistance in performing the firmware update.</div>

How can I update the Glasses' firmware?

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<div>No, you won't have to recalibrate your glasses and all your preferred audio settings will still be saved.</div>

Will I lose my preferred audio settings, including my calibration after a firmware update?

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<div>Yes. The Nuance Audio App is designed to operate correctly with both operating systems (IOS and Android) within the last 4 years. </div>

Can I update my smartphone's operating system?

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Read information on download, compatibility, and updates of the Nuance Audio App.

App Download and Compatibility | Nuance Audio UK

Support Page

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