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<div>Get answers to some of our most commonly asked questions. If you don’t find what you're looking for here, reach out to our customer support team for assistance.</div>

Nuance Audio FAQs

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<div>To charge your Nuance Audio Glasses, follow these steps: Step 1: Connect the Charging Pad • Use a standard USB-C charger or USB-C power source (minimum 5V) to connect the supplied charging pad and USB-C cable. Step 2: Place your Nuance Audio Glasses on the Charging Pad • Fold the glasses and place them upside down on the charging pad, as shown in the picture below. The magnets inside the charging pad will help position the glasses correctly. <img data-src="media:///caas/v1/media/37536/data/cb1b29bb912ca009036ba7c3bf2f28e8/ts-batterycharging-glasseschargingissues-d.png" alt="TS_BatteryCharging_GlassesChargingIssues_D"/> Charging Status Indicators • Orange LED: Charging is in progress. • Green LED: Glasses are fully charged (at least 96%) Battery Level Indications When picking up the glasses, both the charging pad LED and the frame LED will indicate the battery level for a few seconds: • Red LED: Battery level is 0-20% • Green LED: Battery level is higher than 20%</div>

How can I charge my Nuance Audio Glasses?

<div>A full charge takes about 3 hours.</div>

How long does a full charge take?

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<div>At original capacity, once fully charged (100%) and under Normal Use Conditions, the battery in the Nuance Audio Glasses is expected to deliver up to 8 hours of continuous use*. Actual battery performance may vary and is influenced by several factors, including environmental conditions and audio settings**. * “Normal Use Conditions” means: • Operating the product in line with the user manual, which includes operating the product within the recommended temperature range. • Not exposing the product to extreme heat, cold or humidity. • Using the product only for its intended use. • Using only the provided or certified charging accessories. • Ensuring the battery is charged and discharged in accordance with the guidelines provided. • Always making sure that Nuance Audio Glasses is using the latest firmware version. • Charging the battery at room temperature instead of a lower or higher temperature. • Charging the battery only when necessary. • Making sure to charge the battery fully before unplugging it. ** Approximately: 5.5–7 hours in noisy conditions above 75 decibels with high volume (4-5/5) and “all-around” audio mode.7–8 hours in environments with moderate background noise (50–75 decibels) using mixed audio settings.Up to 8 hours in quieter environments (below 50 decibels), with reduced volume and “front” audio mode.</div>

How long does the battery last?

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<div>You can check the battery level of your Nuance Audio Glasses in the following ways: 1. Via the "Nuance Audio" App (downloadable for free from IOS Apple App Store and Google Play)The exact charge level is displayed in the top left corner of the app's home page. 2. LED Indicators When powering on or turning off your glasses, the LED color indicates the charge level: *Red LED: Battery level is between 0% and 20%. *Green LED: Battery level is above 20%. 3. Audio Prompt When powering on the glasses, an audio prompt announces the charge level in 5% increments.</div>

How can I check the battery level?

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<div>Contact our Support Center and they can inform you on your battery health if you have consented to sharing your data with Nuance Audio Glasses CONTACT US</div>

Can I check if the battery is deteriorating?

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<div>
 Here are some tips to help you maximise the battery life of your Nuance Audio Glasses:&nbsp; • Always make sure your glasses are using the latest firmware version&nbsp; • Turn off hearing assistance if not needed (<a href="/en-int/c/support/faq/nuance-audio-glasses/general-info" aria-label="click here">click here</a>) • Charge the battery at around room temperature instead of lower or higher temperatures&nbsp; • Charge your battery only when necessary&nbsp; • Make sure to charge the battery fully before unplugging your glasses Please <a href="/en-int/c/support/care-tips" aria-label="check here">check here</a>&nbsp;for additional tips on how to preserve your glasses and their performance
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What can I do to extend the battery life?

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<div>
 No, the battery is not replaceable. If you want to know more about how to optimise the battery life, please consult the FAQ "<a href="/en-int/c/support/faq/nuance-audio-glasses/battery-and-charging" aria-label="What can I do to extend battery life?">What can I do to extend battery life?</a>"
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Is it possible to replace the battery?

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Read information on battery and charging for Nuance Audio glasses: duration, times, and methods.

Battery and Charging | Nuance Audio Australia

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