Connectivity issues

Interference issues

Pairing errors

Pairing and Connectivity

Battery & Charging

Firmware

General Troubleshooting Steps

Sound

Troubleshooting

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 If you perform a factory reset directly on the frame, you will need to re-pair the glasses with your phone. Before pairing, please follow these steps:
 
 Step 1: Forget the Glasses in the Mobile App
 Open the App and tap on the icon located at the bottom right of the home page.
 
 Select “Settings” and enter the "My Glasses" section. Then scroll down and execute "Forget these glasses". Please be aware that after the "Forget these glasses" operation is completed, it is necessary to wait for 1 minute before turning the glasses on again.
 
 Step 2: Remove Bluetooth Association
 Next, ensure that you remove the Bluetooth association with the glasses. For detailed instructions on how to do this, please refer to this guide:&nbsp;<a data-show="replace" href="/en-us/c/support/troubleshooting/pairing-and-connectivity/pairing-errors" aria-label="link">Nuance audio glasses already in use error in pairing. What should I do?</a>.
 
 By following these steps, you will be prepared to successfully re-pair your glasses with your phone.&nbsp;<a data-show="replace" href="/en-us/c/support/faq/nuance-audio-app/pairing" aria-label="link">How can I pair my Nuance Audio Glasses to the App?</a>
 
 If you need further assistance, feel free to reach out <a data-show="replace" href="/en-us/c/contact-us" aria-label="link">Contact Us</a>.
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What if my glasses do not pair after a factoring reset?

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 Try these steps:
 
 Step 1: Ensure close proximity
 Keep your glasses and phone close during pairing.
 
 Step 2: Check device power
 See if both devices are on. For help, see: <a data-show="replace" href="/en-us/c/support/faq/nuance-audio-glasses/general-info" aria-label="link">How can I turn the glasses on and off?</a>.
 
 Step 3: Enable Bluetooth
 Confirm Bluetooth is enabled on your phone. Instructions: <a data-show="new" href="/en-us/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="link">How to turn Bluetooth on/off</a>.
 
 Step 4: Check battery levels
 Make sure both devices are charged. For glasses battery status, see: <a data-show="replace" href="/en-us/c/support/faq/nuance-audio-glasses/battery-and-charging" aria-label="link">How can I check the battery level?</a>.
 
 Step 5: Verify account association
 Make sure your glasses are linked to the correct account. If they are linked to another account, open the app, tap the icon at the bottom right, go to "Settings", "My Glasses", and select "Forget these glasses".
 
 For detailed pairing instructions, see: <a data-show="replace" href="/en-us/c/support/faq/nuance-audio-app/pairing" aria-label="link">How can I pair my Nuance Audio Glasses to the App?</a>. To create a new profile, see: <a data-show="replace" href="/en-us/c/support/faq/nuance-audio-app/account-settings" aria-label="link">How can I create my account?</a>.
 
 For further assistance, <a data-show="replace" href="/en-us/c/contact-us" aria-label="link">contact us</a>.
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I received an error message while trying to pair my glasses to my phone. What should I do?

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 If you're having trouble pairing the remote control, try these steps:
 
 Step 1: Check the battery
 Ensure both the glasses and remote control are fully charged. For details on checking the glasses’ battery, see: <a data-show="replace" href="/en-us/c/support/faq/nuance-audio-glasses/battery-and-charging" aria-label="link">How can I check the battery level?</a>.
 
 Step 2: Activate Pairing Mode on glasses
 Press and hold the button on the glasses until the LED flashes blue (for 3 minutes), indicating pairing mode.
 
 Step 3: Activate Pairing Mode on the remote
 Press and hold the side button on the remote until its LED also flashes blue (for 3 minutes), indicating it’s ready to pair.
 
 Step 4: Tap to pair
 When prompted, tap the remote against the right side of the glasses to confirm pairing.
 
 Step 5: Confirm pairing
 Once paired, the LEDs on both devices will turn solid blue for 3 seconds, indicating successful pairing.
 
 If you still have issues, refer to the [<a data-show="replace" href="/en-us/c/support/manual-guide" aria-label="link">Downloadable user manual</a>] for further troubleshooting.
 
 For additional help, <a data-show="replace" href="/en-us/c/contact-us" aria-label="link">contact us</a>.
</div>

I received an error message while trying to pair the remote control. What should I do? 

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 If you're having trouble pairing your Nuance Audio Glasses with your mobile phone, follow these steps:
 
 Step 1: Check glasses status
 Ensure the glasses are fully charged, turned on, and close to your phone. For battery details, see:&nbsp;<a data-show="replace" href="/en-us/c/support/faq/nuance-audio-glasses/battery-and-charging" aria-label="link">How can I check the battery level?</a>.
 
 Step 2: Forget glasses in the app
 In the App, tap the icon at the bottom right of the home page ("Menu"), go to "Settings" &gt; "My Glasses," and select “Forget these glasses.” Please be aware that after the "Forget these glasses" operation is completed, it is necessary to wait for 1 minute before turning the glasses on again.
 
 Step 3: Remove Bluetooth association
 In your phone’s Bluetooth settings, delete the pairing with the glasses. For help, see: <a data-show="replace" href="/en-us/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="link">How to pair/unpair a Bluetooth device</a>.
 
 Step 4: Put glasses in pairing mode
 Press and hold the button on the glasses for 7 seconds until the blue LED flashes.
 
 Step 5: Check profile association
 If the glasses are linked to another profile, an error will appear. To fix this, tap the icon at the bottom right of the home page ("Menu"), go to "Settings", "My Glasses" in the app and select “Forget these glasses.”
 
 For more details, see:&nbsp;<a data-show="replace" href="/en-us/c/support/faq/nuance-audio-app/pairing" aria-label="link">Pair Nuance Audio Glasses</a> or <a data-show="replace" href="/en-us/c/support/faq/nuance-audio-app/account-settings" aria-label="link">Create a new user profile</a>.
 
 If you need further assistance, <a data-show="replace" href="/en-us/c/contact-us" aria-label="link">contact us</a>.
</div>

I received a error message while trying to search and pair my glasses to my phone. What should I do?

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 This error message means your glasses are paired with a different account. Each pair of glasses can only be linked to one account at a time. To resolve this and create a new account, follow these steps:
 
 Step 1: Access the mobile App with the old account
 Log in using your previous account credentials.
 
 Step 2: Go to "My Glasses"
 Tap the icon at the bottom right of the home page, select "Settings," and enter the "My Glasses" section.
 
 Step 3: Forget the glasses
 Scroll down and select “Forget these glasses” to disconnect them from the old account, allowing you to pair with a new one.
 
 By following these steps, you should be able to create a new account and pair your glasses. For more details, see:&nbsp;How to pair Nuance Audio Glasses.
 
 For further assistance, <a data-show="replace" href="/en-us/c/contact-us" aria-label="link">contact us</a>.
</div>

Nuance audio glasses already in use error in pairing. What should I do?

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