App connectivity and download issues

App functionality issues

Registration & account management

Battery & Charging

Firmware

General Troubleshooting Steps

Pairing and Connectivity

Sound

Troubleshooting

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 If certain parts of the Nuance Audio App, like accessing menus, are working but you can’t interact with the Nuance Audio Glasses from the Home Page, try closing and reopening the App&nbsp; <a data-show="replace" href="/en-int/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="link">HOW DO I CLOSE AND REOPEN AN APP ON MY PHONE?</a>. This often restores synchronization with the glasses. If the issue continues, follow these steps: Step 1: Restart your phone and check Bluetooth Restart your phone and make sure Bluetooth is enabled. For instructions, see: "<a data-show="replace" href="/en-int/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="link">How can I turn Bluetooth on and off on my phone?</a>". Step 2: Turn off your Nuance Audio Glasses Power off the glasses by pressing and holding the button on the frame for about 1 second. Step 3: Turn on your Nuance Audio Glasses Press and hold the button on the frame for about 2 seconds to turn the glasses back on until the led on the temple turns green, then check if the App is functioning correctly. Step 4: Uninstall and reinstall the App Uninstalling and reinstalling can fix software issues. For detailed instructions, see this guide: "<a data-show="replace" href="/en-int/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="link">How can I download a new app on my phone?</a>". For further assistance, feel free to reach out.
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The app does not respond to commands. What should I do?

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