App connectivity and download issues

App functionality issues

Registration & account management

Battery & Charging

Firmware

General Troubleshooting Steps

Pairing and Connectivity

Sound

Troubleshooting

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 If the phone where the Nuance Audio app was installed and paired with your glasses is no longer available (e.g., due to a broken phone), you can easily transfer your account by following these steps: Step 1: Install the Nuance Audio app on your new phone Download and install the app on your new device. For detailed instructions, see: "<a data-show="replace" href="/en-int/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="link">How can I download a new app on my phone?</a>". Step 2: Log in with your existing account Use the same account ID and password from your previous phone to log in. Step 3: Reconnect your glasses Follow the "Connect to my Glasses" option from the Home Page in the app to pair your glasses. For further assistance, feel free to reach out.
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How to migrate a nuance audio account to a different mobile phone

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 The email address used during registration cannot be changed. If you need to update it, you must create a new account. Before doing so, follow these steps to access the App with your old account and unpair your glasses: Step 1: Access the "My Glasses" section. Step 2: Open the App and tap the icon in the bottom-right corner of the home page (see visual for reference). Select "Settings" and enter the "My Glasses" section. To forget your glasses: Scroll down and choose "Forget these glasses" to unpair them. This will allow you to pair the glasses with a new account. Please be aware that after the "Forget these glasses" operation is completed, it is necessary to wait for 1 minute before turning the glasses on again. <a data-show="replace" href="/en-int/c/support/faq/nuance-audio-app/pairing" aria-label="link">How to pair my nuance glasses to my mobile</a> After completing these steps, you can create a new account and pair your glasses. For further assistance, feel free to reach out.
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How can I update my nuanceaudio account email address?

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 Try following these steps: 1. Check your internet: You'll need working Wi-Fi or a mobile data connection, which is required to update your profile. Check your connection here: <a data-show="replace" href="/en-int/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="link">How do I check if I have a working data connection?</a>. 2. Verify your data Ensure all required fields are filled in correctly. Errors may occur if data doesn’t meet the required format. 3. Check your email address: Make sure your email isn’t already linked with another account.For more assistance, contact us.
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I received an error message while trying to create or modify my account details. What should I do?

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 A OTP (one-time password) is a unique code that ensures security by allowing one-time use for logging in and is sent in the welcome email. If you haven't received the OTP, follow these steps: 1. Check Spam: Verify that the OTP email hasn’t been sent to your spam or junk folder. 2. Check Internet: Ensure your phone is connected to the internet. Check your connection here: <a data-show="replace" href="/en-int/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="link">How do I check if I have a working data connection?</a>. 3. Request a new OTP: If the email is still missing, request a new OTP from the same verification page in the mobile app. For further assistance, contact us.
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Cannot complete my registration, no OTP code received. What should I do?

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