Glasses charging issues

Glasses Charging Issues

Remote control charging issues

Remote Control Charging Issues

General Troubleshooting Steps

Battery & Charging

Firmware

Pairing And Connectivity

Sound

Troubleshooting

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 If your glasses aren't charging, please follow these steps: Step 1: Check the charging position Ensure the charging area on the glasses is facing up and properly aligned on the charging pad. <img data-src="media:///caas/v1/media/37536/data/cb1b29bb912ca009036ba7c3bf2f28e8/ts-batterycharging-glasseschargingissues-d.png" alt="TS_BatteryCharging_GlassesChargingIssues_D"> Step 2: Use an appropriate power adapter and cable Use a standard USB-C charger or USB-C power source (minimum 5V) to connect the supplied charging pad and USB-C cable. Step 3: Verify Connections Confirm that the charging pad is securely connected to the charging cable, and that the cable is properly connected to the power adapter. Upon plugging the cable in, watch for a solid green light to turn on for 3 seconds indicating proper connections and power up. If a red light blinks or no light comes on, it means the charging pad is out of order - contact customer service for further assistance. Step 4: Inspect the Power Adapter Check that the power adapter is in good condition and not damaged. Step 5: Adjust Glasses Position If everything seems correct and the glasses still isn't charging, try gently adjusting its position on the pad. Step 6: Make sure the glasses are correctly positioned on the charging pad. Then: turn off and turn on your mobile, open the Nuance Audio app, wait for about 20 seconds and you should see the charging indicator on the screen Following these steps should help resolve the charging issue with your Nuance Audio Glasses. If you need further assistance, feel free to reach out. <a href="/en-int/c/contact-us" aria-label="Contact Us.">Contact Us.</a>
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My glasses are not charging. What should I do?

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 If your glasses are not charging properly, try a full discharge and recharge by following these steps: Step 1: Fully Discharge the Glasses Use the glasses until the battery is completely drained and they shut down. After that, wait for at least 30 minutes. Step 2: Recharge the Glasses Place the glasses on the charging pad and let them charge fully. It’s recommended to leave them on the pad for at least 3 hours. If you need further assistance, feel free to reach out. <a href="/en-int/c/contact-us" aria-label="Contact Us.">Contact Us.</a>
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My glasses are not charging fully. What should I do?

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 To optimise battery performance, it’s recommended to turn off the audio when not in use. For instructions on how to enable or disable audio, please refer to this guide: <a href="/en-int/c/support/faq/nuance-audio-glasses/general-info" aria-label="How to turn on/off the glasses">How to turn on/off the glasses</a>. If your glasses are new and their battery lasts less than 6 hours, follow these steps: Step 1: Reset the Glasses Start by resetting your glasses. For detailed instructions, see this guide: "<a href="/en-int/c/support/troubleshooting/general-troubleshooting-steps/generic-unexpected-behavior-of-the-glasses" aria-label="How do I factory reset my glasses?">How do I factory reset my glasses?</a>". Step 2: Fully Discharge and Recharge Drain the battery until the glasses completely shut down. Afterward, wait at least 30 minutes before placing the glasses on the charging pad. Let them charge for at least 4 hours to ensure a full charge. <img data-src="media:///caas/v1/media/37536/data/cb1b29bb912ca009036ba7c3bf2f28e8/ts-batterycharging-glasseschargingissues-d.png" alt="TS_BatteryCharging_GlassesChargingIssues_D"> For more tips on maximising battery life and longevity, check out this section: <a href="/en-int/c/support/care-tips" aria-label="maintenance section">maintenance section</a>. If you need further assistance, feel free to reach out. <a href="/en-int/c/contact-us" aria-label="Contact Us.">Contact Us.</a>
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The battery in my glasses drains very quickly. What should I do?

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