Generic actions on your phone

Generic power issues

Generic unexpected behavior of the glasses

General Troubleshooting Step

General Troubleshooting Steps

Battery & Charging

Firmware

Pairing and Connectivity

Sound

Troubleshooting

header_left_side_navigation

text-left

<div>Updating Firmware on Android Smartphones Updating the firmware on an Android device typically involves the following steps, though the process may vary by manufacturer and model. The most common method is through an Over The Air (OTA) update. To check if an update is available: Step 1: Open Settings. Step 2: Scroll down and tap System. Step 3: Tap System Update or Software Update. Step 4: If an update is available, follow the on-screen instructions to download and install it (a Wi-Fi connection is usually recommended). Updating Firmware on iOS (iPhone) The easiest way to update your iPhone is through an Over The Air (OTA) update. To check for an available update: Step 1: Go to Settings. Step 2: Scroll down and select General. Step 3: Tap Software Update. Step 4: If an update is available, it will be displayed. Tap Download and Install. Step 5: Once the download is complete, tap Install Now (a Wi-Fi connection is usually recommended). Step 6: Your iPhone will restart and begin the update. Do not turn off your device during installation.</div>

How can I update my phone's operating system?

main_placement_1

<div>Downloading Apps on Android Smartphones To download an app on your Android device, follow these steps using the Google Play Store, the official app marketplace for Android: Step 1: Open the Google Play Store. Look for the Play Store icon (a multicolored triangle) on your home screen or in your app drawer, and tap it to open. Step 2: Tap the search bar at the top of the screen. Step 3: Type the name of the app you want to download. Step 4: Press the search button (usually a magnifying glass icon) on your keyboard. Step 5: From the search results, find the app and tap it to open the app's page. Step 6: Tap the Install button. Step 7: The app will download and install automatically. After installation, you can tap Open to launch the app immediately. Downloading Apps on iOS Smartphones To download an app on your iOS device, use the App Store, the official app marketplace for iOS: Step 1: Tap the App Store icon (a blue icon with a white "A") on your home screen. Step 2: Tap the Search tab at the bottom right, then type the name of the app in the search bar at the top. Step 3: Press Search on your keyboard. Step 4: Scroll through the search results and tap the app you want to open its page. Step 5: Tap the Get button next to the app’s name. If prompted, confirm the download using Face ID, Touch ID, or your Apple ID password. Step 6: The app will begin downloading, and you can monitor its progress as the download circle fills. Once the app is installed, the Get button will change to Open. You can launch the app from the App Store or find it on your home screen.</div>

How can I download a new app on my phone?

main_placement_2

<div>Updating Apps on Android Smartphones To update an app on your Android device, follow these steps through the Google Play Store: Step 1: Open the Google Play Store. Tap the Play Store icon on your home screen or in the app drawer. Step 2: Access My apps &amp; games. Tap your profile icon in the top-right corner of the screen. Step 3: Select Manage apps &amp; device from the menu. Step 4: Check for updates. In the Overview tab, tap Updates available. A list of apps with available updates will appear. Step 5: Update the app. Find the app you want to update in the list and tap Update next to it. To update all apps at once, tap Update all. Updating Apps on iOS Smartphones To update an app on your iPhone, follow these steps using the App Store: Step 1: Open the App Store. Tap the App Store icon (a blue icon with a white "A") on your home screen. Step 2: Go to Your Account. Tap your profile icon in the top-right corner of the screen and scroll down to the Available Updates section. Step 3: Update the app. Find the app you want to update and tap Update next to it. Step 4: Update all apps (optional). If multiple apps have updates, tap Update All to update them all at once.</div>

How can I update an app on my phone?

main_placement_3

<div>Disclaimer: If users experience issues with Bluetooth connectivity, these are often due to inherent limitations of Bluetooth technology rather than specific problems with the device (in our case, the Nuance Audio glasses and the phone running the app). Bluetooth connections can be affected by factors like interference from other electronic devices or certain environmental conditions, which are beyond the control of individual products. In some cases, when a connection is interrupted, one of the devices may temporarily become unresponsive while waiting to re-establish the link For Android Smartphones Via Quick Settings (Fastest Method) Step 1: Swipe down from the top of your screen to open the Quick Settings panel (you may need to swipe down twice to see all options). Step 2: Find the Bluetooth icon (usually shaped like a "B"). Step 3: Tap the icon to toggle Bluetooth on or off. The icon will be highlighted (often blue) when Bluetooth is on and grayed out when it’s off. Via the Settings App Step 1: Open the Settings app (gear icon) on your home screen or app drawer. Step 2: Scroll down and tap Connected devices (or Connections or Bluetooth, depending on your device). Step 3: Tap Bluetooth and toggle the switch to turn it on or off. Via Voice Commands (Google Assistant) Step 1: Activate Google Assistant by saying "Hey Google" or holding the home button (or swiping up from the bottom corners on some devices). Step 2: Say "Turn on Bluetooth" or "Turn off Bluetooth." For iOS Smartphones Via Control Center Step 1: Open Control Center: On iPhone X and later, swipe down from the upper-right corner of the screen. On iPhone 8 and earlier, swipe up from the bottom of the screen. Step 2: Find the Bluetooth icon (a "B" symbol) and tap it to toggle Bluetooth on or off. The icon will be blue when Bluetooth is on and gray when it’s off. Via the Settings App Step 1: Open the Settings app (gear icon) on your home screen. Step 2: Tap Bluetooth. Step 3: Toggle the switch next to Bluetooth at the top of the screen. It will be green when Bluetooth is on and gray when it’s off. Via Siri Step 1: Activate Siri by saying "Hey Siri" or pressing and holding the side button (or home button on older models). Step 2: Say "Turn on Bluetooth" or "Turn off Bluetooth."</div>

How can I turn bluetooth on and off on my phone?

main_placement_4

<div>Disclaimer: If users experience issues with Bluetooth connectivity, these are often due to inherent limitations of Bluetooth technology rather than specific problems with the device (in our case, the Nuance Audio glasses and the phone running the app). Bluetooth connections can be affected by factors like interference from other electronic devices or certain environmental conditions, which are beyond the control of individual products. In some cases, when a connection is interrupted, one of the devices may temporarily become unresponsive while waiting to re-establish the link Pairing and unpairing for Androids: STEP 1: Go to Settings STEP 2: Tap Connected devices (or Connections depending on your device). STEP 3: Enable Bluetooth STEP 4: Make sure the device you want to pair (e.g., headphones, speaker) is in pairing mode. This usually involves holding down the power button or Bluetooth button until a light flashes or you hear a sound. Check the device’s manual for specific instructions. STEP 5: Select the device you want to pair with STEP 6: Follow any on-screen instructions to complete the pairing process. You might need to confirm a pairing code or PIN, which is usually 0000 or 1234 if prompted. To unpair: STEP 1: Go to Settings and tap Connected devices (or Connections depending on your device). STEP 2: Choose the device you want to unpair. STEP 3: Tap the gear icon or the three-dot menu next to the device name. STEP 4: Tap Forget or Unpair (the exact option may vary depending on your device) and confirm. Pairing and unpairing for iOS: STEP 1: Go to Settings &gt; Bluetooth. STEP 2: Toggle the Bluetooth switch to the ON position (if it's not already on). STEP 3: Put the Bluetooth device in pairing mode: follow the instructions for your specific device to make it discoverable (usually by holding down a pairing button or turning it on). STEP 4: In the Bluetooth settings on your iPhone, look for the device under Other Devices. STEP 5: Tap the name of the device when it appears in the list. Depending on the device, you may be prompted to enter a PIN or confirm a code, after confirming, your iPhone will connect to the device. To unpair: STEP 1: Open Settings &gt; Bluetooth. STEP 2: Find the paired device: under My Devices, choose the device you want to unpair. STEP 3: Tap the "i" icon next to the device's name. STEP 4: Select Forget This Device and confirm. This will disconnect the Bluetooth device and remove it from the list of paired devices. If you want to pair it again later, you’ll need to repeat the pairing process.</div>

How can I pair and unpair a device from my mobile phone using bluetooth?

main_placement_5

<div>For iOS Closing an app: 1. Access app switcher: Face ID: Swipe up and pause. Home button: Double-click the Home button. 2. Find and close the app: Swipe left/right to find the app, then swipe it up to close. To reopen: Go to the Home screen and tap the app icon. For Androids Closing an app: 1. Open recent apps: Swipe up and pause or press the Recent Apps button. 2. Find and close the app: Swipe left/right to find the app, then swipe it up or sideways to close. To reopen: Go to the Home screen and tap the app icon.</div>

How do I close and reopen an app on my phone?

main_placement_6

<div>For iOS: 1. Open Settings: Tap the Settings icon. 2. Go to General: Scroll down and tap "General." 3. Tap iPhone Storage: View a breakdown of your storage usage. For Android: 1. Open Settings: Tap the Settings icon. 2. Find Storage: Look for "Storage" (may be under "Device care," "Device maintenance," or "About phone"). 3. View Storage Details: See a breakdown of used and available storage.</div>

How do I check the storage space on my phone?

main_placement_7

<div>For iOS: 1. Enable Cellular Data Go to Settings &gt; Cellular and toggle it on. 2. Check Status Bar Look for signal bars with a network icon (5G, LTE). "No Service" means no connection. 3. Test Connection Open a browser and load a page. 4. Check Wi-Fi Ensure Wi-Fi is connected or turn it on. 5. Check Airplane Mode Ensure Airplane Mode is off in Control Center or Settings. For Android: 1. Enable Mobile Data Go to Settings &gt; Connections (or Network &amp; Internet) &gt; Mobile Data. 2. Check Status Bar Look for signal bars with a network icon. "No Service" or "E" means weak/no connection. 3. Test Connection Open a browser and load a page. 4. Check Wi-Fi Ensure Wi-Fi is on or disconnected if using mobile data. 5. Check Airplane Mode Make sure Airplane Mode is off in Settings or Quick Settings. 6. Restart Mobile Data Toggle Mobile Data off/on or restart your phone.</div>

How do I check if I have a working data connection?

main_placement_8

Shop <PRODUCT_NAME> accessories in <COLOR>. Discover more on Grand Vision Online.

Shop <PRODUCT_NAME> electronics in <COLOR>. Discover more on Grand Vision Store Online.

Shop <PRODUCT_NAME> eyeglasses in <COLOR>. Discover more on Grand Vision Store Online.

Shop <PRODUCT_NAME> sunglasses in <COLOR>. Discover more on Grand Vision Store Online.

<PRODUCT_NAME> Accessories in <COLOR> | Nuance

<PRODUCT_NAME> Electronics in <COLOR> | Nuance

<PRODUCT_NAME> Eyeglasses in <COLOR> | Nuance

<PRODUCT_NAME> Sunglasses in <COLOR> | Nuance

Acquista gli occhiali da vista <PRODUCT_NAME> in <COLOR>. Scopri di piÃ¹ su Grand Vision Store Online.

Acquista gli occhiali da sole <PRODUCT_NAME> in <COLOR>. Scopri di piÃ¹ su Grand Vision Store Online.