General amplification issues

Sound issues

Sound

Battery & Charging

Firmware

General Troubleshooting Steps

Pairing and Connectivity

Troubleshooting

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 If you're experiencing limited sound amplification with your glasses, follow these steps: Step 1: Ensure glasses are powered on Make sure your glasses are turned on. For help, see: <a data-show="replace" href="/en-int/c/support/faq/nuance-audio-glasses/general-info" aria-label="link">How to turn on/off hearing assistance</a>. Step 2: Restart the glasses If sound is still limited, try turning the Glasses off and on again. Step 3: Factory reset the glasses If the issue persists, perform a factory reset. See <a data-show="replace" href="/en-int/c/support/troubleshooting/general-troubleshooting-steps/generic-unexpected-behavior-of-the-glasses" aria-label="link">how to reset</a>. If the problem continues, please contact us.
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I get no sound amplification. What should I do?

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 If you're experiencing limited sound amplification with your glasses, follow these steps to enhance your audio experience: STEP 1: Increase the Volume Levels Start by ensuring the volume levels on your glasses are appropriately set. For instructions on adjusting the eyewear volume, check this FAQ <a data-show="replace" href="/en-int/c/support/faq/nuance-audio-app/hearing-configuration" aria-label="link">How can I set the eyewear volume?</a>. STEP 2: Select a Different Preset If the volume adjustment isn't sufficient, consider switching to a different preset. You can do this directly from the app home page. Refer to this FAQ <a data-show="replace" href="/en-int/c/support/faq/nuance-audio-app/hearing-configuration" aria-label="link">What is a “Preset” and how can I change it?</a> for detailed steps. STEP 3: Adjust Background Noise Levels If you're still not satisfied, try increasing the background noise setting from "Lowered" to "Standard" through the app home page. For guidance, see this FAQ <a data-show="replace" href="/en-int/c/support/faq/nuance-audio-app/hearing-configuration" aria-label="link">What is the Background Noise configuration and how can I change it?</a>. STEP 4: Perform the Calibration guided process If you haven't performed the Calibration guided process yet, or if it’s been a while since the last "Calibration", it’s a good idea to do so now. For information on "Calibration" and its benefits, check out this FAQ <a data-show="replace" href="/en-int/c/support/faq/nuance-audio-app/hearing-configuration" aria-label="link">What is "Calibration" and what is it useful for?</a>. By following these steps, you should be able to improve the sound amplification on your glasses. If you continue to experience issues, don’t hesitate to reach out
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I get limited sound amplification. What should I do?

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 If you're experiencing intermittent amplification with your Nuance Audio Glasses, follow these steps to improve sound quality: Step 1: Check the battery level Your glasses might be low on power. Charge them and wait for the LED to light up. For details, see: <a data-show="replace" href="/en-int/c/support/faq/nuance-audio-glasses/battery-and-charging" aria-label="link">How to charge your glasses</a>.&nbsp; Step 2: Restart the glasses If charging doesn't help, try turning the glasses off and on again. Step 3: Factory reset the glasses If the issue persists, perform a factory reset. See: <a data-show="replace" href="/en-int/c/support/troubleshooting/general-troubleshooting-steps/generic-unexpected-behavior-of-the-glasses" aria-label="link">How to reset your glasses</a>. Note: Intermittent amplification may occur in strong winds, which can affect all hearing support devices. If the problem continues, please contact us.
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I get intermittent sound amplification. What should I do?

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