Connectivity issues

Interference issues

Pairing errors

Pairing and Connectivity

Battery & Charging

Firmware

General Troubleshooting Steps

Sound

Troubleshooting

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 If your glasses are disconnected from the App, check the following: a. Proximity: Ensure that the glasses and your phone are close to each other. b. Power Status: Confirm that both devices are turned on. (Refer to this FAQ for instructions: <a data-show="replace" href="/en-int/c/support/faq/nuance-audio-glasses/general-info" aria-label="link">How to turn the Glasses on and off</a>). c. Battery Levels: Verify that both devices are fully charged. (Check the battery status of your glasses using this guide: <a data-show="replace" href="/en-int/c/support/faq/nuance-audio-glasses/battery-and-charging" aria-label="link">How can I check the battery level?</a>). d. Bluetooth Status: Make sure Bluetooth is enabled on your phone. For help with Bluetooth, refer to this guide: <a data-show="replace" href="/en-int/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="link">How to turn Bluetooth on and off on my phone</a>. If the issue continues, follow these steps: Step 1: Restart Both DevicesRestart both your phone and glasses. Step 2: Remove and Unpair GlassesRemove the glasses from the App and unpair them from your phone’s Bluetooth settings. For help with this, see: <a data-show="replace" href="/en-int/c/support/troubleshooting/pairing-and-connectivity/pairing-errors" aria-label="link">Nuance Audio Glasses already in use error during pairing</a>. Step 3: Re-pair the GlassesPair the glasses with your phone and the App again. For pairing instructions, refer to this guide: <a data-show="replace" href="/en-int/c/support/faq/nuance-audio-app/pairing" aria-label="link">How to pair Nuance Audio with the App</a>. Following these steps should help reconnect your glasses to the App.If you need further assistance, feel free to reach out.
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My glasses have disconnected from the app. What should I do?

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 If your glasses have disconnected from the remote control, follow these steps to reconnect them: Step 1: Proximity of Devices Make sure the glasses and the remote control are close to each other. Step 2: Power Status Ensure both devices are turned on. For instructions, see this guide: <a data-show="replace" href="/en-int/c/support/faq/nuance-audio-glasses/general-info" aria-label="link">How to turn the Glasses on and off</a>. Step 3: Battery Levels Verify that both devices have sufficient battery life. For guidance, check this FAQ: <a data-show="replace" href="/en-int/c/support/faq/nuance-audio-glasses/battery-and-charging" aria-label="link">How to check the battery level of my Glasses</a>. Step 4: Re-pair the Devices If the above steps are confirmed, try re-pairing the glasses with the remote control. Refer to this guide for detailed instructions: <a data-show="replace" href="/en-int/c/support/faq/nuance-audio-glasses/accessories" aria-label="link">How to pair the remote control with Nuance Audio</a>. Following these steps should restore the connection between your glasses and the remote control. If you need further assistance, feel free to reach out.
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My glasses have disconnected from the remote control. What should I do?

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