App connectivity and download issues

App functionality issues

Registration & account management

Battery & Charging

Firmware

General Troubleshooting Steps

Pairing and Connectivity

Sound

Troubleshooting

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 A stable network connection (via SIM or Wi-Fi) is required for eyewear pairing, user registration and authentication, and firmware upgrades. Without a connection, or if an error occurs, these functions will be blocked. Step 1: Check your network connection If you encounter an error, verify that your Wi-Fi or mobile data is properly set up and working. For detailed instructions, refer to this guide: <a data-show="replace" href="/en-int/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="link">How do I check if I have a working data connection?</a>. Step 2: Try again Connectivity errors can sometimes occur between the App and the Nuance Audio Glasses. In these cases, turn off and on the mobile and re-open the app. This will refresh the connection with the Nuance Audio Glasses and should resolve the issue. For further assistance, feel free to reach out.
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I received a connectivity error in the app. What should I do?

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 If you're having trouble downloading the Nuance Audio app, try these troubleshooting steps: Step 1: Check Your Wi-Fi or Mobile Data Connection Ensure your internet connection is stable. For detailed instructions, see this guide: <a data-show="replace" href="/en-int/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="link">How do I check if I have a working data connection?</a>. Step 2: Verify Available Storage Space Make sure your phone has enough storage space. For instructions, see: <a data-show="replace" href="/en-int/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="link">How do I check the storage space on my phone?</a>. Step 3: Update Your Operating System Ensure your phone is running the latest operating system. Check compatibility here: <a data-show="replace" href="/en-int/c/support/faq/nuance-audio-app/download-compatibility-system-update" aria-label="link">Is the Nuance Audio App compatible with any smartphone?</a>, and follow this guide for updates: <a data-show="replace" href="/en-int/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="link">How can I update an app on my phone?</a>. Step 4: Close and Reopen the App Store If the app won't download, close and reopen the Google Play Store (for Android) or App Store (for iOS). Step 5: Restart Your Mobile Phone A simple restart can often resolve many download issues. For further assistance, feel free to reach out.
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I have issues downloading the app. What should I do?

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