General Info

General Info about Nuance Audio™ Plus

Style and Lenses

Style & Lenses

Battery & Charging

Accessories

Maintenance

Nuance Audio™ Plus

Hearing Loss Basics

Nuance Audio App

Bluetooth calls

Purchasing

After Sales Support

FAQ-plus

<div>Browse our dedicated guides to help you navigate and solve common issues. If you need more help, contact our support.</div>

Nuance Audio Plus FAQs

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<div>The following accessories can be purchased separately:• Nuance Audio™ Plus - Charging Pad• Nuance Audio™ Plus - Remote To learn more about Nuance Audio™ Remote Plus, please watch the dedicated video.<a href="https://media.nuanceaudio.com/2026/video/remote_control_onboarding/EN_Nuance_RIALTO_RC_sub.mp4" data-show="new" aria-label="Nuance Audio™ Plus - Remote video">Nuance Audio™ Plus - Remote video</a></div>

Which accessories are included in the packaging?

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<div>Yes, Nuance Audio™ Plus accessories, so the Charging Pad, Remote Plus, Charging Case and Charging Case replaceble bettery are also covered by a one-year warranty.</div>

Are Nuance Audio™ Plus accessories also covered by warranty?

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<div>The following accessories can be purchased separately:• Charging Pad• Nuance Audio™ Plus - Charging Case• Nuance Audio™ Remote Plus To learn more about Nuance Audio™ Remote Plus, please watch the dedicated video.<a href="https://media.nuanceaudio.com/2026/video/remote_control_onboarding/EN_Nuance_RIALTO_RC_sub.mp4" data-show="new" aria-label="Nuance Audio™ Plus - Remote video">Nuance Audio™ Plus - Remote video</a></div>

Which accessories can be purchased separately?

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<div>The Charging Pad is an accessory designed to wirelessly charge your Nuance Audio™ Plus. To ensure proper operation, avoid placing the Charging Pad on metallic surfaces. To use the Charging Pad: 1. Connect the USB-C cable (included in the package) to the Charging Pad2. Connect the other end of the cable to a wall adapter or power source (minimum 5V)3. Fold the Glasses and place them upside down on the Charging Pad as shown below <img data-src="media:///caas/v1/media/37536/data/cb1b29bb912ca009036ba7c3bf2f28e8/ts-batterycharging-glasseschargingissues-d.png" alt="TS_BatteryCharging_GlassesChargingIssues_D"/> The built-in magnets help position the Glasses correctly for optimal charging. Charging Pad LED indications:• Orange: Charging in progress• Green: Glasses fully charged (96% or higher) Battery level indications: When the Glasses stop charging, the LED indicator on the frame displays the battery level for few seconds before turning off automatically:• Green: Battery level above 90%• Orange: Battery level between 21% and 89%• Red: Battery level below 20% Charging Pad information, including the serial number, hardware version, and firmware version, is available in the Nuance Audio App under "My Glasses".</div>

What is the Nuance Audio™ Plus - Charging Pad for?

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<div>With Nuance Audio™ Remote Plus, you can: • Switch between Frontal and All-Around Audio Modes* Frontal mode focuses amplification on sounds coming from the front* All-Around mode amplifies sounds and speech from all directions• Adjust the volume level (1–5)• Change the preset (A, B, C, or D)• Set up your Glasses, including language selection and calibration Please note that Nuance Audio™ Remote Plus can be used for most configurations, including volume adjustment, preset changes, answering or ending calls, language selection, and calibration. Firmware updates can only be performed using the Nuance Audio™ App. To learn more about Nuance Audio™ Remote Plus, please watch the dedicated video. <a href="https://media.nuanceaudio.com/2026/video/remote_control_onboarding/EN_Nuance_RIALTO_RC_sub.mp4" data-show="new" aria-label="Nuance Audio™ Plus - Remote video">Nuance Audio™ Plus - Remote video</a></div>

What is the Nuance Audio™ Plus - Remote for?

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<div>To pair Nuance Audio™ Remote Plus with your Glasses: • If this is your first time using the Remote Plus, remove the battery tab before proceeding• Turn on the Glasses• Press and hold either the "+" or "−" button on the Glasses until the blue LED starts blinking. The Glasses will remain in pairing mode for 3 minutes• Press and hold the side button on Nuance Audio™ Remote Plus for 8 seconds until the blue LED starts blinking. The remote will remain in pairing mode for 3 minutes.• Hold the Remote Plus close to the Glasses• Pairing is complete when both devices display a solid blue LED and the Glasses play a "Success" audio chime. If you prefer not to use the Nuance Audio™ App to set up and control your Glasses, a store associate can help you create an account and pair your Glasses with Nuance Audio™ Remote Plus. Please note that firmware updates require the Nuance Audio App. If a firmware update is needed, you will be notified and asked to return to the store. To learn more about Nuance Audio™ Remote Plus, please watch the dedicated video. <a href="https://media.nuanceaudio.com/2026/video/remote_control_onboarding/EN_Nuance_RIALTO_RC_sub.mp4" data-show="new" aria-label="Nuance Audio™ Plus - Remote video">Nuance Audio™ Plus - Remote video</a></div>

How do I pair the Remote Plus to my Nuance Audio™ Plus?

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<div>Yes. Nuance Audio™ Remote Plus can be paired with up to two pairs of Nuance Audio™ Plus and will automatically control the pair that is being worn. To learn more about Nuance Audio™ Remote Plus, please watch the dedicated video. <a href="https://media.nuanceaudio.com/2026/video/remote_control_onboarding/EN_Nuance_RIALTO_RC_sub.mp4" data-show="new" aria-label="Nuance Audio™ Plus - Remote video">Nuance Audio™ Plus - Remote video</a></div>

Can the same Remote Plus be paired with more than one pair of Nuance Audio™ Plus?

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Discover which accessories are compatible with Nuance Audio glasses for a complete experience.

Accessories | Nuance Audio

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