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<div><p>Browse our dedicated guides to help you navigate and solve common issues. If you need more help, contact our support.</p></div>

Nuance Audio Plus FAQs

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 <p>One year from the date of purchase. Please be aware that the one-year deadline is applicable also in the event of multiple warranty claims. This means that if after a claim request, the substitute product reveals to be defective, a new warranty claim can be opened, but the one-year count still starts from the date of purchase of the original product.<br>&nbsp;</p>
 <p>Click <a href="/en-int/c/support/warranty-nuance-audio-plus" aria-label="here">here</a>&nbsp;for more details on the warranty policy.</p>
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How long does the warranty last?

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 <p>The one-year warranty from the date of purchase is granted for your Nuance Audio™ Plus, the Charging Pad, the Remote Plus, Charging Case and Charging Case replaceble battery (accessories sold separatly). Please note that in the occurrence of lenses replacement within the one-year period, the warranty on the Frame, the Charging Pad, the Remote Plus, Charging Case and Charging Case replecable battery will not be voided.</p>
 <p>Click <a href="/en-int/c/support/warranty-nuance-audio-plus" aria-label="here">here</a>&nbsp;for more details on the warranty policy.</p>
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Which products are covered by the warranty?

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 <p>You can activate the warranty claim at a Nuance authorized dealer where the purchase was made, or by contacting the Nuance Support center via phone (<a href="/en-int/c/contact-us" aria-label="click here">click here</a>). You will be asked to present a proof of purchase or provide the serial number of the glasses or the accessory you intend to activate the warranty on.<br><br>Click <a href="/en-int/c/support/warranty-nuance-audio-plus" aria-label="here">here</a> for more details on the warranty policy.</p>
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How can I activate a warranty claim?

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 <p>The warranty does not cover damage resulting from:</p>
 <p>• Lens installation, replacement, or modifications performed by anyone other than EssilorLuxottica or an authorized Nuance dealer.</p>
 <p>• Misuse, abuse, accidents, fire, theft, loss, or misplacement.</p>
 <p>• Improper voltage or incorrect power supply.</p>
 <p>• Viruses or malware.</p>
 <p>• Intentional damage or negligence.</p>
 <p>• Use that is not in accordance with the product instructions or documentation.</p>
 <p>• Failure to follow product instructions, cleaning guidelines, or preventive maintenance recommendations.</p>
 <p>• Use of non-EssilorLuxottica products, accessories, parts, software, services, or components that damage the product.</p>
 <p>• Normal wear and tear, including lens scratches.</p>
 <p>• Improper packaging or transportation when returning the product to EssilorLuxottica or an authorized collection point.</p>
 <p>Additional exclusions may apply. Please refer to the Warranty Card included in the package for complete details.</p>
 <p>For more information, please visit the <a href="/en-int/c/support/warranty-nuance-audio-plus" aria-label="Warranty page">Warranty page</a>.</p>
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Under what circumstances will the warranty not be granted?

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Read information on warranty, repair, and replacement of Nuance Audio products.

Warranty, Repair and Replacement | Nuance Audio

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