General Facts

Nuance Audio™ App

Download, compatibility and system updates

App Download & Compatibility

Pairing

Account settings

Account Settings

Hearing configurations

App Setup

Data and privacy

Data & Privacy

Nuance Audio App & Digital Features

Nuance Audio App

Hearing Loss Basics

Nuance Audio™ Plus

Bluetooth calls

Purchasing

After Sales Support

FAQ-plus

<div>Browse our dedicated guides to help you navigate and solve common issues. If you need more help, contact our support.</div>

Nuance Audio Plus FAQs

header_left_side_navigation

text-left

<div>
 If you are pairing to the App for the first time:
 
 1. Download the Nuance Audio™ App; for details, please check the FAQ "<a href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/download-compatibility-system-update" aria-label="How can I download the Nuance Audio App?">How can I download the Nuance Audio App?</a>"
 2. After downloading and opening the Nuance Audio™ App, sign up or log in to your Nuance account and follow the on-screen instructions
 3. Enter pairing mode by moving "Slide On" button forward until the blue LED blinks
 4. Allow Bluetooth permission (press "Allow")
 5. Start pairing (press "Start")
 6. Select Nuance Audio™ Plus (press "Pair")
 7. Allow Bluetooth pairing (press "Pair")
 
 If you are re-pairing your Glasses or if you are pairing a second pair of Glasses on the same account:
 1. Open the Nuance Audio™ App on your mobile device
 2. Tap the Menu icon in the bottom-right corner of the Home page
 3. Tap the top black banner "Glasses" to add a new pair of Glasses
 4. Press "Add new device"
 5. Press and hold either the "+" or "−" button on the Glasses for 8 seconds until the blue LED starts blinking
 6. Select your Nuance Audio™ Plus from the list of available devices
 7. Tap "Pair" to complete the pairing process
 
 For detailed information on Glasses-phone pairing, please see: "<a href="/en-int/c/learning-center/getting-started" aria-label="Learning Center/Getting Started Educational PDF">Learning Center/Getting Started Educational PDF</a>" and the Troubleshooting "<a href="/en-int/c/support/ts-nuance-audio-plus/pairing-connectivity/pairing-errors" aria-label="NUANCE AUDIO Glasses ALREADY IN USE ERROR IN PAIRING. WHAT SHOULD I DO?">NUANCE AUDIO Glasses ALREADY IN USE ERROR IN PAIRING. WHAT SHOULD I DO?</a>"
 If you're pairing to the App for the first time:
 • Download the Nuance Audio™ App; for details, please check the FAQ "<a href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/download-compatibility-system-update" aria-label="How can I download the Nuance Audio App?">How can I download the Nuance Audio App?</a>"
 • After downloading and opening the Nuance Audio™ App, log in to your Nuance account and follow the on-screen instructions
 
 If you have to re-pair the Glasses:
 • Open the Nuance Audio™ App
 • Click on the icon on the bottom right of the home page
 • Select the black rectangle at the top of the screen
 • Click "Add new device"
 • Follow the on-screen instructions For detailed information on App Download, please see: [<a href="/en-int/c/learning-center/getting-started" aria-label=""Learning Center/Getting Started Educational PDF">"Learning Center/Getting Started Educational PDF</a>"]
</div>

How can I pair my Nuance Audio™ Plus with the App?

main_placement_1

<div>Yes, you can manage up to 4 different pairs of Nuance Audio™ Plus within the same mobile App. However, please note the following: <ul><li>Active Pair: The App will only control one pair of Nuance Audio™ Plus at a time, designated as the “active” pair.</li><li>Settings Management: The configurations from one paired set of Glasses will not automatically transfer to others. Therefore, when switching between pairs, you may need to check and adjust the settings manually.</li></ul> <ul><li>Adding New Glasses:<ul><li>Open the Nuance Audio™ App on your mobile device</li><li>Tap the Menu icon in the bottom-right corner of the Home page</li><li>Tap the top black banner "Glasses" to add a new pair of Glasses</li><li>Press "Add new device"</li><li>Press and hold either the "+" or "−" button on the Glasses for 8 seconds until the blue LED starts blinking</li><li>Tap "Pair" to complete the pairing process</li></ul></li></ul></div>

Can I have more than one pair of Nuance Audio™ Plus linked to the same mobile App?

main_placement_2

<div>
 No problem. Please follow the instructions below:
 If your new phone is Android:
 • Proceed with the Pairing on your new smartphone "<a href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/pairing" aria-label="How can I pair my Nuance Audio™ Plus to the App?">How can I pair my Nuance Audio™ Plus to the App?</a>"
 If your new phone is iOS:
 • Perform the “Forget these Glasses” procedure on the old smartphone "<a href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/pairing" aria-label="How can I remove a pair of Nuance Audio™ Plus from my mobile App?">How can I remove a pair of Nuance Audio™ Plus from my mobile App?</a>”; if you are not able to perform this activity, for instance because your old phone is broken, it is recommended to reach out to the <a href="/en-int/c/contact-us" aria-label="Customer Service">Customer Service</a>&nbsp;to ask for support in performing the “Forget these Glasses” procedure.
 • Then, proceed with the Pairing on your new smartphone "<a href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/pairing" aria-label="How can I pair my Nuance Audio™ Plus to the App?">How can I pair my Nuance Audio™ Plus to the App?</a>”
</div>

What if I change my smartphone?

main_placement_3

<div>To add a new pair of Nuance Audio™ Plus to the Nuance Audio™ App: 1. Open the Nuance Audio™ App2. Tap the Menu icon in the bottom-right corner of the Home page3. Tap the top black banner "Glasses" to add a new pair of Glasses4. Press "Add New Device"5. Press and hold either the "+" or "−" button on the Glasses for 8 seconds until the blue LED starts blinking6. Select your Nuance Audio™ Plus from the list of available devices7. Tap "Pair" to complete the pairing process</div>

How can I add a new pair of Nuance Audio™ Plus to my mobile App?

main_placement_4

<div>To remove a pair of Nuance Audio™ Plus from the Nuance Audio™ App: 1. Open the Nuance Audio™ App on your mobile device2. Tap the Menu icon in the bottom-right corner of the Home page3. Select "My Glasses"4. At the bottom of the page, tap "Forget These Glasses" Please note that after completing the "Forget These Glasses" process, you must wait 1 minute before turning the Glasses on again. To complete the removal process, delete the Bluetooth pairing from your smartphone. Android:1. Open Settings &gt; Connected Devices (or Connections)2. Locate the device you want to remove3. Tap the gear icon or menu next to the device name4. Select "Forget" or "Unpair"5. Confirm your choice if prompted iPhone:1. Open Settings &gt; Accessibility &gt; Hearing Devices and tap "Forget Device"2. Open Settings &gt; Bluetooth3. Under "My Devices", locate the device you want to remove4. Tap the information (i) icon next to the device name5. Select "Forget This Device" and confirm Once these steps are completed, the Glasses will be removed from both the Nuance Audio App and your smartphone's Bluetooth settings.</div>

How can I remove a pair of Nuance Audio™ Plus from my mobile App?

main_placement_5

<div>To view your Nuance Audio™ Plus product attributes: 1. Open the Nuance Audio™ App2. Click on the icon located at the bottom right of the home page ("Menu")3. Select "My Glasses" to access detailed information, including the Serial Number, model, firmware version, and other relevant attributes of your Nuance Audio™ Plus device</div>

Where can I find my Nuance Audio™ Glasses product attributes?

main_placement_6

<div>You can perform a factory reset in one of two ways: 1. Using the Nuance Audio™ App• Open the Nuance Audio™ App on your mobile device• Tap the Menu icon in the bottom-right corner of the Home page• Select "My Glasses"• At the bottom of the page, tap "Factory Reset" 2. Using the Glasses• Press and hold the "+" and "−" buttons simultaneously for 10 seconds• Release the buttons when the LED turns purple Important Warning:Please note that performing a factory reset will restore the device to its original factory settings.This includes the following changes: original audio configuration, "Calibration", paired devices. Also, please be aware that after the factory reset operation is completed, it is necessary to wait for 1 minute before turning the Glasses on again.</div>

How to factory reset my Nuance Audio™ Plus?

main_placement_7

<div>To transfer my Nuance Audio™ Plus from one mobile phone to another:1. Execute the "Forget Glasses" operation starting from the phone where Glasses are paired. Tap on the Menu icon at the bottom right of the app home page, tap on "My Glasses"&gt; tap "Forget Glasses" button2. To complete the removal process, delete the Bluetooth pairing from your smartphone. Android:1. Open Settings &gt; Connected Devices (or Connections)2. Locate the device you want to remove3. Tap the gear icon or menu next to the device name4. Select "Forget" or "Unpair"5. Confirm your choice if prompted iPhone:1. Open Settings &gt; Accessibility &gt; Hearing Devices and tap "Forget Device"2. Open Settings &gt; Bluetooth3. Under "My Devices", locate the device you want to remove4. Tap the information (i) icon next to the device name5. Select "Forget This Device" and confirm  3. Take the new mobile phone, install the App and log-in with the same Nuance Account, execute a new pairing procedure.</div>

How can I transfer my Nuance Audio™ Plus from one mobile phone to another?

main_placement_8

Shop <PRODUCT_NAME> accessories in <COLOR>. Discover more on Grand Vision Online.

Shop <PRODUCT_NAME> electronics in <COLOR>. Discover more on Grand Vision Store Online.

Shop <PRODUCT_NAME> eyeglasses in <COLOR>. Discover more on Grand Vision Store Online.

Shop <PRODUCT_NAME> sunglasses in <COLOR>. Discover more on Grand Vision Store Online.

<PRODUCT_NAME> Accessories in <COLOR> | Nuance

<PRODUCT_NAME> Electronics in <COLOR> | Nuance

<PRODUCT_NAME> Eyeglasses in <COLOR> | Nuance

<PRODUCT_NAME> Sunglasses in <COLOR> | Nuance

Acquista gli occhiali da vista <PRODUCT_NAME> in <COLOR>. Scopri di piÃ¹ su Grand Vision Store Online.

Acquista gli occhiali da sole <PRODUCT_NAME> in <COLOR>. Scopri di piÃ¹ su Grand Vision Store Online.