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Nuance Audio™ Plus

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FAQ-plus

<div><p>Browse our dedicated guides to help you navigate and solve common issues. If you need more help, contact our support.</p></div>

Nuance Audio Plus FAQs

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 <p>To help you get the most out of your Nuance Audio™ Plus, the following resources are available:</p>
 <p><br></p>
 <p>• <a href="/en-int/c/learning-center" aria-label="Learning Center">Learning Center</a>&nbsp;– Access videos, tutorials, User Guides, and other helpful materials to learn about product features and setup.</p>
 <p>• <a href="/en-int/c/support/troubleshooting-hub" aria-label="Troubleshooting">Troubleshooting</a> – Find solutions to common issues and questions.</p>
 <p>• <a href="/en-int/c/support/faq-hub" aria-label="FAQs">FAQs</a> – Browse answers to frequently asked questions about Nuance Audio™ Plus.</p>
 <p>• <a href="/en-int/c/support/care-tips" aria-label="Care Tips">Care Tips</a>&nbsp;– Learn how to care for your glasses and accessories to help preserve performance over time.</p>
 <p><br></p>
 <p>If you need additional assistance, you can contact our Support Team directly.</p>
 <p><br></p>
 <p><a href="/en-int/c/contact-us" aria-label="Contact Us">Contact Us</a></p>
</div>

What self-support tools are available?

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<div><p>Choose to contact us through one of the following:<br/><br/>• Phone: AUS: +611800505913, available Monday-Friday, from 10:00 to 19:00NZ: +64800101173, available Monday-Friday, from 10:00 to 19:00<br/><br/>• Email: <a href="mailto:supportau@nuanceaudio.comsupportnz@nuanceaudio.com" data-show="replace" aria-label="supportau@nuanceaudio.comsupportnz@nuanceaudio.com">supportau@nuanceaudio.comsupportnz@nuanceaudio.com</a><br/><br/>• Webform<br/>We'll get back to you within 24 working hours and will also keep you updated about your case and claims.<br/><br/>• Chat (human)Available both via the Nuance website and App. One of our support members will be there to assist you.</p></div>

How can I contact Nuance Audio™ Plus for support?

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<div><p>Yes, it is! If you have contacted Nuance via phone or chat, we may ask for your permission to view the configuration of the App (e.g. volume, programs, focus mode).<br/><br/>Once the remote controlling is Approved from you, a support member will be able to view the information and remotely change the value of the main parameters to adjust and optimise your Nuance Audio™ Glasses experience.</p></div>

Is remote assistance available?

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<div><p>Our support team consists of experienced Nuance Audio™ Plus professionals with a deep understanding of hearing solutions. However, if medical advice is needed, we recommend you to visit your preferred hearinghealthcare professional or ENT doctor.</p></div>

Can I get any audiological advice by contacting the Support Center?

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