General Facts

Nuance Audio™ App

Download, compatibility and system updates

App Download & Compatibility

Pairing

Account settings

Account Settings

Hearing configurations

App Setup

Data and privacy

Data & Privacy

Nuance Audio App & Digital Features

Nuance Audio App

Hearing Loss Basics

Nuance Audio™ Plus

Bluetooth calls

Purchasing

After Sales Support

FAQ-plus

<div><p>Browse our dedicated guides to help you navigate and solve common issues. If you need more help, contact our support.</p></div>

Nuance Audio Plus FAQs

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<div><p>The first time the Nuance Audio™ App is launched, you will be able to register and create an account through a guided process.<br/><br/>You can create an account by providing either an email address with a password or a phone number (this latter option is not available in all countries).<br/><br/>Registration using a phone number does not require creating a password; each time you log in, a one‑time password (OTP) will be sent via SMS to proceed with authentication.</p></div>

How can I create my account?

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<div><p>We recommend registering to create your own profile, calibrate your Glasses and getting access to all advanced features of the "Nuance Audio™" App, enjoying more personalised support over time.</p></div>

Why should I register my account?

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<div><p>Yes. During registration, you can choose to sign in using your Google or Apple account instead of creating an account with an email address and password.</p></div>

Can I use my existing Google or Apple account to register?

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<div><p>No, you only have to register once, either via the website or the Nuance Audio™ App. Once registered, you will just have to log in to access your account, regardless of your access point.</p></div>

Once registered in either the Nuance Audio™ App or website, do I have to register again on the other one?

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<div><p>Yes. You can install the App on different smartphones and connect them to your account. If you want to activate your Glasses to communicate with one smartphone instead of another, just disconnect your Glasses from the prior smartphone and pair them to the new smartphone.</p></div>

Can I have the same account registered on two different smartphones?

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<div><p>This isn't possible. Unfortunately, a new registration is needed with a new email address. </p></div>

How can I change the email address provided in the registration process?

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<div><p>Click on "Forgot password" on the App's log-in page. A one-time code will be emailed to you to confirm your identity. If you want to change your password, please log out first, then follow the forgot password process.</p></div>

How can I change my password?

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<div><p>All profile information can be updated anytime from the “My Account” section of the Nuance Audio™ App, which you will find by clicking on the bottom right icon of the App home page ("Menu"). The only attribute that cannot be changed is the email address used in the account registration. </p></div>

How can I update my user profile?

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<div><p>By default, the App uses the language of the smartphone on which it is installed. If this feature is not supported, the Application defaults to English. If necessary, a different language can be selected in “My Account” section of the App, which you will find by clicking on the bottom right icon of the App home page.<br/><br/>To change the language, the Glasses must be connected to the App. If the selected language is not already available on the Glasses, choosing the new language will trigger a download to the device. The process will take approximately 1 minute.</p></div>

How can I set my preferred language?

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<div><p>The one-time password numeric code is used to certify your identity and the validity of the email address provided during the registration process and to retrieve your password.<br/><br/>In the case of registration with a phone number, a verification OTP code will be sent at each login.</p></div>

What is an OTP code?

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<div><p>Yes it is possible to sign-up to the Nuance Audio™ App using the phone number instead of the e-mail adderss. In this case all the one time passwords (OTP) used to verify identity are sent via SMS.<br/><br/>The mobile App shows the Countries enabled to this authentication method in the form used to provide the phone number. No need to provide a password when sing-up is done with a phone number, at every login a new OTP is sent to check customer identity.</p></div>

I do not have an email address, can I use the Nuance Audio™  App?

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<div><p>If your mobile phone supports biometrical authentication (fingers or face) and the method is enabled, after a successfull login to the Nuance Audio™ App, you can enable it. Once enabled is alwyas possible to disable it from the Nuance Audio™ App.</p></div>

Does the App support biometric authentication?

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Manage your Nuance Audio account with ease—update your information, customize settings, and enhance your experience.

Account Settings | Nuance Audio

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