General Facts

Nuance Audio™ App

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App Download & Compatibility

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Account Settings

Hearing configurations

App Setup

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Nuance Audio App & Digital Features

Nuance Audio App

Hearing Loss Basics

Nuance Audio™ Plus

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FAQ-plus

<div>Browse our dedicated guides to help you navigate and solve common issues. If you need more help, contact our support.</div>

Nuance Audio Plus FAQs

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<div>No. All configurations can be perfectly managed within the Nuance Audio™ App by the user.</div>

Do I need an Audiologist to configure my hearing preferences on the App?

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<div>We recommend trying different settings to find the combination that best suits your hearing needs.After downloading the Nuance Audio™ App from the Apple App Store or Google Play Store:If you have not already done so, calibrate your glasses in a quiet room.From the App Home page, you can:• Switch between Presets A, B, C, and D to find the one that works best for you. (Default setting: Preset A, Volume Level 3.)• Adjust the volume level to your preferred setting.• Set the amount of background noise you want to hear: Low, Standard, or High.• Choose between Audio Modes:Frontal: Focuses amplification on sounds coming from the front.All-Around: Amplifies sounds and speech from all directions.You may need to adjust these settings depending on your environment. For example, watching TV at home and having a conversation in a busy restaurant may require different configurations.</div>

What can I do to optimize the Nuance Audio™ Plus for my hearing needs?

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<div>Presets are preconfigured amplification settings designed to enhance your listening experience with your Nuance Audio™ Plus. Each preset addresses different amplification needs by adjusting various frequencies: •Preset A – Best for flat mild hearing loss – Ideal for individuals who require slight amplification across all frequencies. This setting helps those who experience mild difficulty understanding speech and could benefit from a subtle boost in clarity.• Preset B – Designed for sloping mild hearing loss. This setting is suitable for individuals who hear lower (bass) frequencies well but require a slight boost in higher (treble) frequencies. It is ideal for those who have minimal difficulty in optimal conditions (e.g., quiet settings, one-on-one conversations) but may struggle in more challenging environments, such as noisy settings or when conversing with multiple speakers.• Preset C – Designed for sloping moderate hearing loss. This setting is ideal for individuals who face significant challenges in understanding speech in difficult situations. They may misinterpret certain sounds or miss parts of conversations and often rely on contextual clues or lipreading to fill in the gaps.• Preset D – Designed for flat moderate hearing loss. This setting is ideal for individuals who experience difficulties even in quiet environments, often hearing speech as muffled and struggling to understand. conversations To find and use the presets:After having downloaded the "Nuance Audio" App from IOS Apple App Store or Google Play Store, access the Nuance Audio App on your mobile device. Navigate to the Home Page: the preset options are available directly on the app's home page. We encourage you to try each preset to discover which one best suits your preferences and listening environment.</div>

What is a preset and how can I change it?

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<div>You can adjust the volume using the slider on the Nuance Audio™ App Home page.Alternatively:• Using Nuance Audio™ Plus: Press the "+" or "−" button on the right temple to increase or decrease the volume. An audio prompt will confirm each change• Using Nuance Audio™ Remote Plus: Press the "+" or "−" button on the Remote Plus to increase or decrease the volume. An audio prompt will confirm each change</div>

How can I set the eyewear volume?

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<div>The Background Noise setting allows you to customize how much ambient sound you hear while using Nuance Audio™ Plus. Examples of background noise include traffic, air conditioning, fans, rainfall, and vacuum cleaners.You can choose from three settings:• Heightened: Amplifies background noise, making it louder and more noticeable.• Standard: Preserves background noise at its original level.• Lowered: Reduces the amplification of background noise, making it less noticeable.To adjust this setting, open the Nuance Audio App and use the Background Noise control on the App Home page.</div>

What is the Background Noise configuration and how can I adjust it?

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<div>The Audio Mode configuration allows you to choose your desired listening focus based on your environment:• Frontal Mode: This mode enhances sounds coming from the front, making it easier to focus on conversations with someone directly in front of you, especially in noisy environments. Sounds from other directions are still audible but not amplified.• All-around Mode: This mode amplifies sounds and speech from all directions, which is ideal for situations like walking or driving where you need to be aware of your surroundings.  You can switch between audio modes in several ways:• With the App: Slide the audio modes toggle available on the App's home page.• On the Glasses: Double-tap the touch area on the right temple. To make sure the Double-tap is effective, it is suggested to use two fingers or four fingers. Also, please wait a couple seconds from one attempt to the other.• On the Remote Plus: Press the audio mode button.</div>

What is Audio Mode and how can I adjust it?

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<div>The Own Voice configuration allows you to customise how your voice is amplified by the Glasses. You can set the amplification level to no, some, or yes making it more comfortable to hear your voice during use. To change your Own Voice configuration: Open the "Nuance Audio" App on your mobile device. Tap the icon located at the bottom right of the home page ("Menu"). Select "Settings". In the Settings menu, select "Own Voice". Adjust the amplification level (no, some, yes) to suit your preference.</div>

What is Own Voice configuration and how can I adjust it?

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<div>Nothing. Your preferred settings are registered and saved. The only way to erase your preferred settings is by hard resetting.</div>

What happens to my preferred settings when I turn off my Nuance Audio™ Plus?

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<div>Personalized calibration is a process that optimizes the audio settings of your Nuance Audio™ Plus. Calibrating is optional, but it is highly recommended for optimal performance. It serves two main purposes: • Sound Optimization: By registering the shape of your head, personalized calibration adapts the sound output to reduce feedback noise, enhancing your overall listening experience.• Natural Voice Feedback: It also registers your voice, allowing for a natural perception of your own voice when speaking.You can calibrate in the initial setup steps guided by the Nuance Audio App when you first use your glasses. However, you can also recalibrate anytime with the following steps: To perform the Personalized Calibration:• Open the Nuance Audio App on your mobile device.• Tap the icon located at the bottom right of the home page ("Menu") to access the "Settings" menu.• In the "Settings" menu, select Calibration to restart the process. To take the best out of your Personalized Calibration:• Ensure that you calibrate in a silent environment for best results.• Choose the Right Environment: a medium-sized, regularly furnished room (typically, a bedroom), provides the best acoustic conditions for calibration. Avoid empty or unusually shaped spaces and highly acoustically isolated areas.• Maintain a Steady Position: during Calibration, remain still with your head up, avoiding any movement, particularly during the feedback cancellation phase. This ensures accurate calibration without interference.• Voice Calibration: speak with a strong, ensuring there are no pauses or silent moments. Finally, please note if you own multiple pairs of Nuance Audio™ Plus, you should calibrate each one individually.</div>

What is personalized calibration and what is it useful for?

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<div>Yes, you'll have to recalibrate your new Nuance Audio™ Glasses.</div>

Do I need to recalibrate my Glasses if I purchase a new Nuance Audio™ Glasses pair?

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<div>No, there is no need to do so when you change your phone. The Glasses will remember your calibrated settings.</div>

Do I have to recalibrate my Glasses if I change my smartphone?

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<div>Yes, you'll have to recalibrate your new Nuance Audio™ Plus.</div>

Do I need to recalibrate my Glasses if I purchase a new pair of Nuance Audio™ Plus?

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How to configure hearing with the Nuance Audio App for a personalized listening experience.

App Hearing Configuration | Nuance Audio

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