General Facts

Nuance Audio™ App

Download, compatibility and system updates

App Download & Compatibility

Pairing

Account settings

Account Settings

Hearing configurations

App Setup

Data and privacy

Data & Privacy

Nuance Audio App & Digital Features

Nuance Audio App

Hearing Loss Basics

Nuance Audio™ Plus

Bluetooth calls

Purchasing

After Sales Support

FAQ-plus

<div>Browse our dedicated guides to help you navigate and solve common issues. If you need more help, contact our support.</div>

Nuance Audio Plus FAQs

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 For detailed information, please refer to the <a href="/en-int/c/learning-center/getting-started" aria-label="Getting Started guide">Getting Started guide</a>.
 
 You can download the Nuance Audio App in two ways:
 
 Using the QR code
 • Locate the QR code inside the packaging lid or in the activation section of the User Guide.
 • Scan the QR code using your device's camera or a QR code scanner. You will be directed to the appropriate App store.
 
 Searching manually
 • On iPhone, open the Apple App Store.
 • On Android, open the Google Play Store.
 • Search for "Nuance Audio™ Plus".
 • Select the official Nuance Audio™ App.
 
 To install the App:
 • Tap the App icon to view details.
 • Tap "Get" (iOS) or "Install" (Android).
 • If prompted, confirm the download using your password, Face ID, Touch ID, or other authentication method enabled on your device.
 
 Once installation is complete, open the App and follow the on-screen instructions to pair your Nuance Audio™ Plus and start using its features.
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How can I download the Nuance Audio™ App?

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<div>The Nuance Audio™ App is now available in English and some other languages in USA, EU and EEA countries. EU member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. EEA countries (outside the EU): Iceland, Liechtenstein, Norway, Switzerland, United Kingdom. ​​​​​​​ The Nuance Audio™ App is compatible with iOS smartphones starting from iOS 16+, release version 0.3.7 and later. For Android smartphones, it starts from Android 12 with SDK 24, release version 0.4.1 and later.The Nuance Audio™ App is not compatible with Huawei smartphones that use the HMS (Huawei Mobile Services) system, as it does not support HMS.</div>

Is the Nuance Audio™ App compatible with any smartphone?

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<div>Yes, the Nuance Audio™ App is compatible with Apple Watch (from iOS 10 and later) with a 40 mm or larger display. Android smartwatches are not supported.</div>

Is the Nuance Audio™ App compatible with any smartwatches?

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<div>Yes, the Nuance Audio™ App will notify you on how and when to update. It will also help you update the firmware securely. </div>

Will updated versions of the Glasses' firmware be released?

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<div>To keep your Nuance Audio™ Plus performing at its best, we recommend keeping the firmware up to date. Before you begin:• Make sure the Glasses battery level is above 20%• Ensure your smartphone is connected to a stable Wi-Fi or mobile data network To check for updates:1. Open the Nuance Audio™ App on your mobile device2. Tap the Menu icon in the bottom-right corner of the Home page3. Select "My Glasses"4. If a firmware update is available, a notification banner will appear To install the update: follow the on-screen instructions in the App to complete the firmware update. Automatic updatesAutomatic updates while charging are enabled by default. To manage this setting:Go to Menu &gt; My Glasses &gt; Update Available &gt; Automatic Updates Updates while charging: when the Glasses are placed on the charger and the battery level is above 5%, the App automatically checks for available firmware updates. If you experience any issues during the update process, please contact the Nuance Support Center for assistance. If you use Nuance Audio™ Remote Plus without the App, firmware updates must be performed in-store. You will be notified when an update is available.</div>

How can I update the Glasses firmware?

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<div>No, you won't have to recalibrate your Glasses and all your preferred audio settings will still be saved.</div>

Will I lose my preferred audio settings, including my calibration after a firmware update?

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<div>Yes. The Nuance Audio™ App is designed to operate correctly with both operating systems (IOS and Android) within the last 4 years. </div>

Can I update my smartphone's operating system?

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Read information on download, compatibility, and updates of the Nuance Audio App.

App Download and Compatibility | Nuance Audio

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