General amplification issues

General Amplification Issues

Sound issues

Sound Issues

Sound

Battery & Charging

Firmware

General Troubleshooting Steps

Pairing & Connectivity

TroubleshootingPlus

<div>Browse our dedicated guides to help you navigate and solve common issues. If you need more help, contact our support.</div>

Nuance Audio Plus Troubleshooting

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<div>In these cases, try experimenting with different presets and volume levels to find the best configuration for your hearing needs. For example: • Combine "softer" presets, such as Preset A or B, with higher volume levels (typically, 4 or 5). • Alternatively, try pairing "stronger" presets, such as Preset C or D, with lower volume levels (typically, 2 or 3). • Finally, keep in mind that increasing the Background Noise setting (e.g., from "Lowered" to "Standard") can also enhance the perceived amplification.</div>

Some presets seem to not amplify enough, while others too much. Isn't there a middle ground setting?

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 The Nuance Audio™ Glasses open up a world of sound that may have previously been inaccessible to you. It’s important to understand that your brain will need some time to adjust to these new auditory experiences. Since most hearing losses occur in the high-frequency range, the initial amplification of these sounds may come across as tinny, robotic, or unnatural. Discomfort during this adjustment period is common, and it typically lasts a few days. To ease the transition, consider starting with lower volume levels and gradually increasing them as you become more comfortable. First of all, please make sure you are using the latest version of the Firmware: “<a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/download-compatibility-system-update" aria-label="How can I update the Glasses' firmware?">How can I update the Glasses' firmware?</a>”.
 
 Here are some additional tips to help you acclimatize to your Glasses:
 
 Step 1: Experiment with Different Presets
 Different presets can provide a more comfortable sound experience. Check out this FAQ <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is a preset and how to change it?">What is a preset and how to change it?</a> for instructions on how to explore your options.
 
 Step 2: Adjust the Background Noise Setting
 Try lowering the background noise setting from "Standard" to "Lowered." For guidance on changing this setting, refer to this FAQ <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is the Background Noise configuration and how can I adjust it?">What is the Background Noise configuration and how can I adjust it?</a>.
 
 Step 3: Perform the Calibration guided process
 If you haven't performed the Calibration guided process yet or need to re-perform the Calibration guided process, this step can significantly enhance your experience. Find out more about the "Calibration" process and its benefits here: <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is personalize calibration and what is it useful for?">What is personalize calibration and what is it useful for?</a>.
 
 By following these tips, you can make the acclimatization process smoother and more enjoyable. Remember, it’s perfectly normal to feel some discomfort at first, but with time and patience, you’ll likely find a comfortable auditory experience that enhances your daily life. If you have any further questions or need assistance, don’t hesitate to reach out&nbsp;<a href="/en-int/c/contact-us" aria-label="Contact Us">Contact Us</a>
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The amplification of specific sounds is annoying (metallic, unnatural). What should I do?

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 Experiencing your voice as amplified is completely normal with any hearing solution. This occurs because you are now receiving amplification of all sounds around you, including your own voice. It typically takes about 30-40 minutes of continuous use in a noisy environment to start feeling more comfortable with this sensation, while full acclimatization usually occurs within just a few days. First of all, please make sure you are using the latest version of the Firmware: “<a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/download-compatibility-system-update" aria-label="How can I update the Glasses' firmware?">How can I update the Glasses' firmware?</a>”.
 
 To help you adjust, consider trying the following tips:
 
 Step 1: Adjust the "Own Voice" Configuration
 Ensure that the "Own Voice" setting is configured to "No." This adjustment can help reduce the amplification of your voice. For instructions on how to do this, check out this FAQ&nbsp;<a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is Own Voice configuration and how can I adjust it?">What is Own Voice configuration and how can I adjust it?</a>.
 
 Step 2: Perform the Calibration guided process
 If you haven’t performed the Calibration guided process yet, or if you need to re-perform the Calibration guided process, doing so can enhance your overall experience. Learn more about the "Calibration" process and its benefits here: <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is personalized calibration and what is it useful for?">What is personalized calibration and what is it useful for?</a>.
 
 Step 3: Explore Different Presets
 Different sound presets may provide a more comfortable auditory experience. Feel free to experiment with these settings. For guidance on how to change presets, refer to this FAQ&nbsp;<a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is a preset and how to change it?">What is a preset and how to change it?</a>.
 
 Remember, it’s entirely normal to feel a bit odd about your amplified voice at first. With a little patience and these adjustments, you’ll likely find a more enjoyable auditory experience in no time. If you have any further questions or need assistance, don’t hesitate to reach out&nbsp;<a href="/en-int/c/contact-us" aria-label="Contact Us">Contact Us</a>
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I hear my own voice too loud. What should I do?

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 If you're experiencing audio issues with "Frontal" audio mode, try these steps:
 
 Step 1: Check audio mode configuration Ensure the audio mode is set to "Frontal" For help changing the mode, see: <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is Audio Mode and how can I adjust it?">What is Audio Mode and how can I adjust it?</a>.
 
 Step 2: Increase the volume
 Sometimes raising the volume can improve sound quality. For instructions, see:&nbsp;<a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="How can I set the eyewear volume">How can I set the eyewear volume</a>.
 
 Step 3: Try different presets
 Experiment with various sound presets to find one that works better for you. Learn more here: <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is a preset and how can I change it?">What is a preset and how can I change it?</a>.
 
 Step 4: Restart your Glasses
 If the issue persists, trying turning them off and on again.
 
 Step 5: Factory reset the Glasses
 If all else fails, perform a factory reset. See: <a data-show="new" href="/en-int/c/support/ts-nuance-audio-plus/general-troubleshooting-steps/generic-unexpected-behavior-of-the-glasses" aria-label="How can I factory reset my glasses?">How can I factory reset my glasses?</a>.
 
 If problems persist, please <a href="/en-int/c/contact-us" aria-label="contact us">contact us</a>.
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I am using the Glasses in "Frontal" audio mode, but sounds in front of me does not seem to be amplified

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 If you're hearing sounds in front but not behind, try these steps:
 
 Step 1: Adjust the audio mode
 Switch the audio mode from "Frontal" to "All-around" in the App to amplify sounds from all directions. For details, see: <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is Audio Mode and how can I adjust it?">What is Audio Mode and how can I adjust it?</a>.
 
 Step 2: Increase background noise setting
 Try raising the background noise setting (e.g., from "Lowered" to "Standard"). For help, check: <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is the Background Noise configuration and how can I adjust it?">What is the Background Noise configuration and how can I adjust it?</a>.
 
 Step 3: Increase the volume
 Raising the volume might improve sound quality. For guidance, see: <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="How can I set the eyewear volume?">How can I set the eyewear volume?</a>.
 
 Step 4: Experiment with different presets
 Try different sound presets to find one that works better for you. Learn more here: <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is a preset and how can I change it?">What is a preset and how can I change it?</a>.
 
 If you need further assistance, please <a href="/en-int/c/contact-us" aria-label="contact us">contact us</a>.
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I hear sounds in front of me but sounds from behind do not seem amplified. Why? What should I do?

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 This issue can happen for a few reasons. Here’s how to understand and fix it: Objects near the Glasses Whistling sounds can occur when objects are too close to or in contact with the frame. Common scenarios include:
 a. Touching the frame: Adjusting or removing your Glasses may cause whistling.
 b. Wearing a hoodie: Fabric brushing against the Glasses can cause noise.
 c. Near a wall: Hard surfaces nearby can affect audio.
 d. Wind: Strong winds may trigger this whistling effect. What to do:
 • Make sure you are using the latest version of the Firmware:&nbsp; “<a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/download-compatibility-system-update" aria-label="How can I update the Glasses' firmware?">How can I update the Glasses' firmware?</a>”
 • Lowering the volume and the background noise setting can help minimize whistling “<a href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="How can I set the eyewear volume">How can I set the eyewear volume</a>” “<a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is the Background Noise configuration and how can I adjust it?">What is the Background Noise configuration and how can I adjust it?</a>”
 • Try to explore a different Preset “<a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is a preset and how can I change it?">What is a preset and how can I change it?</a>”
 • Perform a factory reset “<a href="/en-int/c/support/ts-nuance-audio-plus/general-troubleshooting-steps/generic-unexpected-behavior-of-the-glasses" aria-label="How can I factory reset my glasses?">How can I factory reset my glasses?</a>”
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The Glasses make a whistling sound. What should I do?

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