Connectivity issues

Connectivity Issues

Interference issues

Interference Issues

Pairing errors

Pairing Errors

Pairing and Connectivity

Pairing & Connectivity

Battery & Charging

Firmware

General Troubleshooting Steps

Sound

TroubleshootingPlus

<div>Browse our dedicated guides to help you navigate and solve common issues. If you need more help, contact our support.</div>

Nuance Audio Plus Troubleshooting

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 If your Glasses are disconnected from the App, check the following: &nbsp;
 a. Proximity: Ensure that the Glasses and your phone are close to each other. &nbsp;
 b. Power Status: Confirm that both devices are turned on. (Refer to this FAQ for instructions: <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-glasses/general-info" aria-label="How can I turn the glasses on and off?">How can I turn the glasses on and off?</a>). &nbsp;
 c. Battery Levels: Verify that both devices are fully charged. (Check the battery status of your Glasses using this guide: <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-glasses/battery-and-charging" aria-label="How can I check the battery level?">How can I check the battery level?</a>). &nbsp;
 d. Bluetooth Status: Make sure Bluetooth is enabled on your phone. For help with Bluetooth, refer to this guide: <a data-show="new" href="/en-int/c/support/ts-nuance-audio-plus/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="How can I turn bluetooth on and off on my phone">How can I turn bluetooth on and off on my phone</a>. e. Make sure about the unique association between your Nuance Audio™ Glasses and your smartphone: one Nuance Audio™ Glasses paired to one smartphone as it is not possible to have one Nuance Audio™ Glasses paired to two different smartphones simultaneously. Please recall that it is possible to switch between different smartphones, with unique Nuance Audio™ Glasses, but you need to re-pair your Nuance Audio™ Glasses each time you're switching to a new smartphone.
 If the issue continues, follow these steps: &nbsp;
 Step 1: Restart the Glasses only and wait a few moments &nbsp;
 Step 2: Restart the App &nbsp;
 Step 3: Remove and Unpair Glasses
 Remove the Glasses from the App and unpair them from your phone’s Bluetooth settings. For help with this, see:&nbsp;<a data-show="new" href="/en-int/c/support/ts-nuance-audio-plus/pairing-connectivity/pairing-errors" aria-label="Nuance Audio glasses already in use error in pairing">Nuance Audio glasses already in use error in pairing</a>. &nbsp;
 Step 4: Re-pair the Glasses
 Pair the Glasses with your phone and the App again. For pairing instructions, refer to this guide: <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/pairing" aria-label="How can I pair my Nuance Audio Glasses to the App?">How can I pair my Nuance Audio Glasses to the App?</a>. &nbsp;
 Step 5: Please make sure that your smartphone Bluetooth is enabled and check from bluetooth smartphone settings if your Glasses is still listed on it. If not, please proceed with Forget These Glasses&nbsp; ["<a data-show="new" href="/en-int/c/support/ts-nuance-audio-plus/pairing-connectivity/pairing-errors" aria-label="What if my Glasses do not pair after a factoring reset">What if my Glasses do not pair after a factoring reset</a>"] from your Nuance Audio™ App and then restart with a new pairing.
 Following these steps should help reconnect your Glasses to the App.
 If you need further assistance, feel free to reach out <a href="/en-int/c/contact-us" aria-label="Contact Us">Contact Us</a>.&nbsp;
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My Glasses have disconnected from the App. What should I do? 

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 If your Glasses have disconnected from the Remote Plus, please ensure the following:
 STEP 1: Proximity of Devices
 Confirm that the two devices are close to one another.
 STEP 2: Power Status
 Ensure that both devices are turned on <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-glasses/general-info" aria-label="How can I turn the glasses on and off">How can I turn the glasses on and off</a>.
 STEP 3: Battery Levels
 Verify that both devices have fully charged batteries. <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-glasses/battery-and-charging" aria-label="How can I check the battery level?">How can I check the battery level?</a>.
 STEP 4: Re-pair the Devices
 If the above conditions are met, attempt to pair the devices again. For detailed pairing instructions, please refer to this guide: <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-glasses/accessories" aria-label="How do I pair the remote control to my Nuance Audio Glasses?">How do I pair the remote control to my Nuance Audio Glasses?</a>.
 By following these steps, you should be able to restore the connection between your Glasses and the remote control.
 If you need further assistence, feel free to reach out <a href="/en-int/c/contact-us" aria-label="Contact Us">Contact Us</a>.
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My Glasses have disconnected from the Remote Control. What should I do?

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