Generic actions on your phone

Generic Actions on your Phone

Generic power issues

Generic Power Issues

Generic unexpected behavior of the glasses

Generic Unexpected Behavior of the Glasses

Phone Calls

General Troubleshooting Step

General Troubleshooting Steps

Battery & Charging

Firmware

Pairing & Connectivity

Sound

TroubleshootingPlus

<div>Browse our dedicated guides to help you navigate and solve common issues. If you need more help, contact our support.</div>

Nuance Audio Plus Troubleshooting

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 If the Phone Calls feature is enabled in the App, try the following steps:
 Step 1: Check the Bluetooth connection
 • Make sure the Glasses are properly connected to your phone via Bluetooth.
 For more information, see: <a data-show="new" href="/en-int/c/support/ts-nuance-audio-plus/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="How can I pair or unpair a Bluetooth device on my smartphone?">How can I pair or unpair a Bluetooth device on my smartphone?</a>
 Step 2: Verify the hearing device connection (iPhone)
 • Open Settings &gt; Accessibility &gt; Hearing Devices.
 • Select Nuance Audio™ Plus as your Made for iPhone (MFi) hearing device
 • Tap the dialog box and wait for the connection to complete
 • Return to the Nuance Audio™App and tap "Done" Step 3: Check the Phone Streaming settings
 • Open the Nuance Audio™ App.
 • Go to Menu &gt; Settings &gt; Phone Streaming.
 • Make sure both "Phone Calls" and "Notification Sounds" are enabled
 If the issue persists, please contact our Support Team <a href="/en-int/c/contact-us" aria-label="Contact Us">Contact Us</a>.
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What should I do if the Phone Calls feature is on but I don't receive calls?

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 If the controls on your Glasses do not work during a phone call, make sure Shortcuts are enabled in the Nuance Audio™ App:
 1. Open the Nuance Audio™ App
 2. Tap the Menu icon in the bottom-right corner of the Home page
 3. Select "Settings"
 4. Select "Shortcuts"
 5. Make sure both "Double Tap" and "Change Presets" are enabled. If the issue persists, please contact our Support Team <a href="/en-int/c/contact-us" aria-label="Contact Us">Contact Us</a>.
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Why don't the controls on the Glasses work during a call?

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