Generic actions on your phone

Generic Actions on your Phone

Generic power issues

Generic Power Issues

Generic unexpected behavior of the glasses

Generic Unexpected Behavior of the Glasses

Phone Calls

General Troubleshooting Step

General Troubleshooting Steps

Battery & Charging

Firmware

Pairing & Connectivity

Sound

TroubleshootingPlus

<div>Browse our dedicated guides to help you navigate and solve common issues. If you need more help, contact our support.</div>

Nuance Audio Plus Troubleshooting

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 If your Nuance Audio™ Plus becomes unresponsive and does not respond to user inputs, follow these steps: Step 1: Restart the Glasses
 • Turn the Glasses off using the power switch on the frame
 • Wait a few seconds, then turn the Glasses back on Step 2: Perform a factory reset
 If restarting the Glasses does not resolve the issue, perform a factory reset. For instructions, see the FAQ "<a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/pairing" aria-label="How to factory reset my Nuance Audio™ Plus?">How to factory reset my Nuance Audio™ Plus?</a>"
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How can I force restart my Glasses?

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 You can perform a factory reset in one of two ways: 1. Using the Nuance Audio™ App
 • Open the Nuance Audio™ App on your mobile phone
 • Tap the Menu icon in the bottom-right corner of the Home page
 • Select "My Glasses"
 • Scroll to the bottom of the page and tap "Factory Reset" 2. Using the Glasses
 • Press and hold the "+" and "−" buttons simultaneously for 10 seconds
 • Release the buttons when the LED turns purple Important Warning:
 Please note that performing a factory reset will restore the device to its original factory settings. This includes the following changes: original audio configuration, "Calibration", paired devices. Also, please be aware that after the factory reset operation is completed, it is necessary to wait for 1 minute before turning the Glasses on again. After the factory reset is complete, wait 1 minute before turning the Glasses on again. After resetting your Glasses: 1. Remove the Glasses from the App
 • Open the Nuance Audio™ App on your mobile phone
 • Tap the Menu icon in the bottom-right corner of the Home page
 • Select "My Glasses"
 • Scroll to the bottom of the page and tap "Forget Glasses"
 After completing this step, wait 1 minute before turning the Glasses on again. 2. Remove the Bluetooth pairing from your phone
 For instructions, see:&nbsp;<a data-show="new" href="/en-int/c/support/ts-nuance-audio-plus/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="How can I pair and unpair a device from my cell phone using Bluetooth?">How can I pair and unpair a device from my cell phone using Bluetooth?</a> 3. Pair the Glasses again
 For instructions, see:<a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/pairing" aria-label="How can I pair my Nuance Audio Glasses to the App?">How can I pair my Nuance Audio Glasses to the App?</a> 4. Perform Calibration again
 For instructions, see:&nbsp;<a href="/en-int/c/support/faq/nuance-audio-app/hearing-configuration" aria-label="What is personalized calibration and what is it useful for?">What is personalized calibration and what is it useful for?</a> 5. Restore your preferred settings This includes presets, Own Voice settings, and any other personalized configurations. If you need additional assistance, please contact our Support Team <a href="/en-int/c/contact-us" aria-label="Contact Us">Contact Us</a>.
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How can I factory reset my Glasses?

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 If you encounter difficulties in changing the Audio Mode by double-tapping the touch area you may try to:
 - Verify shortcuts are enabled, for instructions on how to do this, refer to "<a data-show="new" href="/en-int/c/support/ts-nuance-audio-plus/general-troubleshooting-steps/generic-unexpected-behavior-of-the-glasses" aria-label="What are shorcuts and how do I enable them?">What are shorcuts and how do I enable them?</a>"
 - Use two fingers or four fingers to perform the double-tap.
 - Wait a couple seconds from one attempt to the other. If the issue persist, please contact the <a href="/en-int/c/contact-us" aria-label="Customer Support">Customer Support</a>.
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I have issues changing the Audio Mode by double-tapping the touch area on my Glasses. What can I do?

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