General amplification issues

General Amplification Issues

Sound issues

Sound Issues

Sound

Battery & Charging

Firmware

General Troubleshooting Steps

Pairing & Connectivity

TroubleshootingPlus

<div>Browse our dedicated guides to help you navigate and solve common issues. If you need more help, contact our support.</div>

Nuance Audio Plus Troubleshooting

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 If you're experiencing limited sound amplification with your Glasses, follow these steps:
 
 Step 1: Ensure Glasses are powered on
 Make sure your Glasses are turned on. For help, see: <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-glasses/general-info" aria-label="How can I turn the glasses on and off?">How can I turn the glasses on and off?</a>.
 
 Step 2: Restart the Glasses
 If sound is still limited, try turning the Glasses off and on again.
 
 Step 3: Factory reset the Glasses
 If the issue persists, perform a factory reset.&nbsp;See <a href="/en-int/c/support/ts-nuance-audio-plus/general-troubleshooting-steps/generic-unexpected-behavior-of-the-glasses" aria-label="How can I factory resent my glasses">How can I factory resent my glasses</a>?.
 
 If the problem continues, please <a href="/en-int/c/contact-us" aria-label="contact us">contact us</a>.
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I get no sound amplification. What should I do?

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 If you're experiencing limited sound amplification with your Glasses, follow these steps to enhance your audio experience:
 
 Step 1: Increase the Volume Levels
 Start by ensuring the volume levels on your Glasses are appropriately set. For instructions on adjusting the eyewear volume, check this <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="How can I set the eyewear volume?">How can I set the eyewear volume?</a>.
 
 Step 2: Select a Different Preset
 If the volume adjustment isn't sufficient, consider switching to a different preset. You can do this directly from the App home page. Refer to this <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is a preset” and how can I change it?">What is a preset” and how can I change it?</a>&nbsp;for detailed steps.
 
 Step 3: Adjust Background Noise Levels
 If you're still not satisfied, try increasing the background noise setting from "Lowered" to "Standard" through the App home page. For guidance, see this <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is the Background Noise configuration and how can I adjust it?">What is the Background Noise configuration and how can I adjust it?</a>.
 
 Step 4: Perform the Calibration guided process
 If you haven't performed the Calibration guided process yet, or if it’s been a while since the last "Calibration", it’s a good idea to do so now. For information on "Calibration" and its benefits, check out this <a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is personalized calibration and what is it useful for?">What is personalized calibration and what is it useful for?</a>.
 
 By following these steps, you should be able to improve the sound amplification on your Glasses. If you continue to experience issues, don’t hesitate to reach out <a href="/en-int/c/contact-us" aria-label="Contact Us">Contact Us</a>.
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I get limited sound amplification. What should I do?

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 If you're experiencing intermittent amplification with your Nuance Audio™ Glasses, follow these steps to improve sound quality:
 
 Step 1: Check the battery level
 Your Glasses might be low on power. Charge them and wait for the LED to light up. For details, see:&nbsp;<a data-show="new" href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-glasses/battery-and-charging" aria-label="How can I charge my Nuance Audio Glasses">How can I charge my Nuance Audio Glasses</a>.
 
 Step 2: Restart the Glasses
 If charging doesn't help, try turning the Glasses off and on again.
 
 Step 3: Factory reset the Glasses
 If the issue persists, perform a factory reset. See: <a data-show="new" href="/en-int/c/support/ts-nuance-audio-plus/general-troubleshooting-steps/generic-unexpected-behavior-of-the-glasses" aria-label="How can I factory reset my glasses?">How can I factory reset my glasses?</a>.
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 Note: Intermittent amplification may occur in strong winds, which can affect all hearing support devices.
 
 If the problem continues, please <a href="/en-int/c/contact-us" aria-label="contact us">contact us</a>.
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I get intermitted sound amplification. What should I do?

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