App connectivity and download issues

App connectivity & Download Issues

App functionality issues

App Functionality Issues

Registration & account management

Registration & Account Management

Battery & Charging

Firmware

General Troubleshooting Steps

Pairing & Connectivity

Sound

TroubleshootingPlus

<div>Browse our dedicated guides to help you navigate and solve common issues. If you need more help, contact our support.</div>

Nuance Audio Plus Troubleshooting

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 If certain parts of the Nuance Audio™ App, like accessing menus, are working but you can’t interact with the Nuance Audio™ Plus from the Home Page, try closing and reopening the App <a href="/en-int/c/support/ts-nuance-audio-plus/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="How do I close and reopen an app on my Phone?">How do I close and reopen an app on my Phone?</a> This often restores synchronization with the glasses.If the issue continues, follow these steps: Step 1: Restart your phone and check Bluetooth Restart your phone and make sure Bluetooth is enabled. For instructions, see: <a href="/en-int/c/support/ts-nuance-audio-plus/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="How can I turn Bluetooth on and off on my phone?">How can I turn Bluetooth on and off on my phone?</a> Step 2: Turn off your Nuance Audio™ Plus Power off the glasses sliding the Power button on the frame. Step 3: Turn on your Nuance Audio™ Plus Power on the glasses sliding to the ON position the Power button on the frame and wait for the led on the temple turns green, then check if the App is functioning correctly. If you need further assistance, <a href="/en-int/c/contact-us" aria-label="contact us">contact us</a>.
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The App does not respond to commands. What should I do?

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 Before trying troubleshooting, please make sure to have followed the proper procedure for Personal Calibration: <a href="/en-int/c/learning-center/getting-started" aria-label="Learning Center/Edu PDF "Getting Started"">Learning Center/Edu PDF "Getting Started"</a> Personalized calibration is a process that optimizes the audio settings of your Nuance Audio™ Glasses. Calibrating is optional, but it is highly recommended for optimal performance. For more information on calibration please refer to <a href="/en-int/c/support/faq-nuance-audio-plus/nuance-audio-app/hearing-configuration" aria-label="What is personalized calibration and what is it useful for?">What is personalized calibration and what is it useful for?</a> In the event you’re not able to finalize this process, it may be related to two main issues:
 Issue 1: Calibration attempts in a noisy environment. The Calibration process is allowed if dBs is &lt;=50dB, otherwise it cannot be performed. To make sure you’re located in a quiet environment, you may try to: • Switch on the Glasses and open the Nuance Audio™ App. • In the Homepage, press on “Noise Tracking” -&gt; “Scan now”. • If the Noise level displayed (in dB), calibration is allowed if dBs is &lt;=50dB, if above the calibration cannot be performed. &nbsp;
 Issue 2: App freezes while Calibration Process is ongoing.
 In this event, please follow these actions: 1. Close and open the App. 2. Turn the Glasses off and on again. 3. If actions 1 and 2 are not enough, proceed with the Force Restart of the Glasses <a href="/en-int/c/support/ts-nuance-audio-plus/general-troubleshooting-steps/generic-unexpected-behavior-of-the-glasses" aria-label="How can I force restart my glasses?">How can I force restart my glasses?</a>
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What if I'm not able to finalize the Personal Calibration process?

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