What is an OTC (Over the Counter) hearing aid? 

Why is Nuance Audio Glasses the right solution for my hearing loss?

Can I take calls through Nuance Audio Glasses?

What's the amplification distance range for Nuance Audio Glasses?

What should I do before I wear my Nuance Audio Glasses for the first time?

What should I do when wearing Nuance Audio Glasses for the first time?

How can I turn the glasses on and off?

What controls are on the frame?

Can pacemakers interfere with Nuance Audio Glasses?

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<div><p>Get answers to some of our most commonly asked questions. If you don’t find what you're looking for here, reach out to our customer support team for assistance. </p></div>

Nuance Audio FAQs

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<div><p>Nuance Audio Glasses are not a mere "sound amplifier", but a proper medical device. They are spectacle frames embedded with groundbreaking technology which seamlessly integrate an air conduction hearing aid (Medical Device Class IIa, sold as over-the-counter "OTC" Hearing Aid, in the United Kingdom) intended to amplify sound for adult users (18yrs and older) with a perceived mild to moderate hearing impairment. Nuance Audio Glasses, if necessary, are to be used in association with prescription lenses for those adults who also require correction of visual defects.<br/>Nuance Audio Glasses can be worn all day and must be easily configured via the App to adapt to any situation, from business meetings to family time.<br/><br/><br/></p><p>Nuance Audio Glasses feature:</p><ul><li>Discreet open-ear technology 
 </li><li>Comfortable and stylish design 
 </li><li>Ease of use and the Appearance of traditional eyeglasses 
 </li><li>Vision and hearing benefits in one seamless solution (optional) 
</li></ul></div>

What are Nuance Audio Glasses?

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<div><p>In the United Kingdom, Nuance Audio Glasses deliver hearing amplification for adults (18 years and older) with perceived mild to moderate hearing loss, without the need to see a hearingcare professional. Nuance Audio Glasses have been certified by the European Union on December 19, 2024 as a Medical Device Class IIa.<br/><br/><br/>Nuance Audio Glasses do not need a prescription from a licensed audiologist and a hearing test is not required for purchasing. Finally, users must be 18+ years to be eligible for purchase.</p></div>

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 <p>Nuance Audio Glasses is a perfect solution for people with perceieved mild to moderate hearing loss, or those who find it challenging to understand speech in noisy situations.<br><br>Nuance Audio Glasses is the right solution if you:&nbsp;<br>• Seek more social engagement and are motivated to find solutions that enhance your ability to connect with family and friends&nbsp;<br>• Want a solution that improves your quality of life, sensory experience, and overall wellbeing&nbsp;<br>• Value style and Appearance, preferring products that align with your personal taste and make you feel confident&nbsp;<br><br>Nuance Audio Glasses addresses mild to moderate hearing loss guaranteeing invisibility, simplicity, and comfort with best value for money.&nbsp;<br><br>Wearing Nuance Audio Glasses addresses the audibility challenge by providing amplification and enhancing the clarity of the speaker you are facing. These glasses feature an innovative microphone array and groundbreaking directional amplification technology, creating a focused beam in the direction you are looking. The sound in this targeted area is amplified, while the surrounding areas remain unaffected. This results in maximum amplification for the person directly in front of you, effectively addressing the challenge of understanding speech in noisy environments for those with perceived mild to moderate hearing loss. &nbsp;Our advanced directional amplification technology, coupled with open ears and natural sound, allows you to effortlessly catch up on sounds that may be missed, especially in noisy surroundings. Nuance Audio Glasses not only offers comfort and convenience but also ensures high-performance sound quality.&nbsp;<br><br>Find out if Nuance Audio Glasses is right for you with our online hearing test:&nbsp; <a href="/en-uk/hearing-test" aria-label="hearing test">hearing test</a></p>
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<div><p>Nuance Audio Glasses can be used as a OTC hearing aid for people with perceived mild to moderate hearing loss. Currently it is not made to be used in conjunction with hearing aids.</p></div>

Can these glasses replace/or be used with my hearing aids? 

<div><p>Over the counter hearing aids are not intended for people with unilateral hearing loss.</p></div>

Is Nuance Audio Glasses suitable for me if I only have hearing loss in one ear?

<div><p>Nuance Audio Glasses are not intended to help out in case of Tinnitus. However, studies show that the use of hearing aids may assist in reduced perceptual burden of Tinnitus, due to the acoustic masking. In that case, you may feel your Tinnitus less when using the glasses, as you will get more amplification of the external sounds around you.</p></div>

Is Nuance Audio Glasses suitable for me if I have tinnitus?

<div>
 <p>Yes. Nuance Audio Glasses provides significant benefits for people without hearing loss. People with normal hearing may seek more speaker clarity in challenging situations and noisy environments. While some people may not struggle to understand speech, they might still seek some relief from the listening effort that is usually required when holding a conversation in a noisy environment, or with multiple speakers. This is where Nuance Audio Glasses steps in. Nuance Audio Glasses are beneficial as they amplify sounds coming from the direction the listener is facing, thus improving how loud the target speaker can be heard as compared to the surroundings. <br>Find out if Nuance Audio Glasses is right for you with our online hearing test: <a href="/en-uk/hearing-test" aria-label="hearing test">hearing test</a></p>
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Would I still benefit from Nuance Audio Glasses if I have normal hearing and don't want to take a hearing test?

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<div>
 <p>There are several differences between Nuance Audio Glasses and traditional hearing aids:<br><br>• Style: Nuance Audio Glasses relies on EssilorLuxottica R&amp;D skills, craftmanship capabilities and design expertise. As a result, Nuance Audio Glasses seamlessly integrates its technology within a stylish frame.<br><br>• Comfort: People who use other OTC or traditional hearing aids tend to complain about discomfort in the ear canal. Nuance Audio Glasses offers vision and hearing benefits in one seamless product. The open-ear solution eliminates the discomfort commonly associated with inside-the-ear traditional aids.<br><br>• Directionality: This allows the listener to focus on the speaker they are facing, when used in "Frontal" audio mode. For those times when you prefer to experience your surroundings without emphasizing the front, Nuance Audio Glasses offers also the “All-around” audio mode, which amplifies without utilizing the directional algorithm.<br><br>• Simplicity: As no fitting/configuration are required, you can adjust your Nuance Audio Glasses settings from your Nuance Audio App very easily. Nuance Audio Glasses has been designed to be very simple to use and does not require customers to be tech-savvy. You can easily configure Nuance Audio Glasses via the companion Nuance Audio App choosing the (i) preset program (four options available) that best suits your profile, as well as further personalizing the hearing support by playing with (ii) "volume", (iii) "background noise" and (iv) "audio mode" settings. All these 4 settings are available in the Nuance Audio App home page.<br><br>• Accessibility : Unlike traditional hearing aids, Nuance Audio Glasses is an Over-the-Counter product that can be bought directly in store <a href="/en-gb/store-locator" aria-label="STORE LOCATOR">STORE LOCATOR</a>. Hearing tests and hearing status certification are not required.</p>
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What are the benefits of Nuance Audio Glasses vs other "OTC" or traditional hearing aids?

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<div><p>No, the glasses do not use bone conduction, but air conduction. They use speakers embedded in the frame, near your ears.</p></div>

Does Nuance Audio Glasses use bone conduction?

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<div><p>The people around you (at a casual distance) should not hear or be distrubed by the amplified sounds.</p></div>

Can people nearby hear the amplified audio?

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<div><p>You cannot take phone calls through the speakers on your glasses. However, you can continue to make calls as normal (holding the phone close to your ear, using speakerphone mode, or wearing wireless headphones).</p></div>

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<div><p>When watching TV, the effectiveness of the product depends on acoustic variables like the direction of the speakers, the location of the TV (near/far from the wall) and other factors. We recommend you watch TV with the audio on (try both "frontal" and "all-around" audio modes) and see if that helps.</p></div>

Will Nuance Audio Glasses help me while watching TV or talking on the phone?

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<div><p>While this may vary depending on your surroundings (such as the absence of barriers and background noise), Nuance Audio Glasses's amplification of nearby sounds is estimated to have a range up to 9 feet / 3 meters.</p></div>

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<div>
 <p>Before using your Nuance Audio Glasses, we recommend reviewing the User Manual included in the package. You can also access and download the manual <a href="/en-gb/c/support/manual-guide" aria-label="[here]">[here]</a>.<br><br>As a summary:<br><br>1. Download the "Nuance Audio" App<br>Scan the QR code located inside the packaging lid and in the Glasses user guide, or search for the App on Google Play or the Apple App Store. Then, install the app on your mobile device.<br><br>Additional details about how to perform these activities (downloading/installing the app) are included in the Troubleshooting guide.<br><br>Please bear in mind that the "Nuance Audio" App will be available:<br>- For iOS smartphones starting from iOS 16+, release version 0.3.7 and later releases<br>- For Android smartphones starting from Android 12 with SDK 24, release version 0.4.1 and later releases.<br><br>2. Open the App and create an account or log in to your existing Nuance account<br><br>3. Pair your glasses<br>Follow the on-screen instructions to connect your Nuance Audio Glasses to your mobile device via Bluetooth.<br><br>4. Complete the tutorial<br>Familiarize yourself with the eyewear's controls and key app functions by following the in-app tutorial. Additional information about the app key functions can be consulted accessing Nuance Audio Glasses "<a href="/en-gb/c/learning-center" aria-label="Learning Center">Learning Center</a>"<br><br>5. Calibrate your Glasses<br>In a silent room, calibrate your glasses by following the guided steps to adapt to your head shape and begin to recognize your voice.<br><br>You're now ready to enjoy your Nuance Audio Glasses! Personalize your experience further using the app’s audio settings. To get familiar to Nuance Glasses Audio settings, please consult the Nuance "<a href="/en-gb/c/learning-center" aria-label="Learning Center">Learning Center</a>"</p>
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<div><p>After completing the necessary preliminary steps, hence having the "Nuance Audio" App correctly installed within your smartphone, we suggest following these recommendations to optimize your hearing support:<br/><br/><br/>1. Calibrate your Glasses:<br/>If you haven't done so yet, calibrate your hearing Glasses to tailor them to your voice and head's shape. Please remember to do this process in a silent room.<br/><br/><br/>2. Customize Your Settings in the App:<br/><br/>• Presets: Choose between four presets (A, B, C, or D) that adapt to your hearing needs and environment for a better sound experience.<br/><br/>• Volume Levels: Adjust the volume levels to suit your preferences.<br/><br/>• Background Noise: Decide how much background noise you want to hear—low, medium, or high.<br/><br/>• Audio Mode: Choose between: <br/>- Frontal Mode: Focus amplification on sounds coming from the front. <br/>- All-around Mode: Amplify sounds or speech from all directions.<br/><br/><br/>Important Notes:<br/><br/>• Adjustment Period:<br/>It may take a short time to get accustomed to the new amplification, but typically no longer than a few days. It's common to perceive your own voice differently. These sensations are normal and should diminish as you adapt to improved audibility.<br/><br/>• Don’t Worry:<br/>If the sound feels unnatural initially, remember that this is a normal part of the adjustment process, and you will become accustomed to it with regular use.</p></div>

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<div><p>• To turn them on, open the temples of your glasses, then press and hold the multifunction button on the right temple for about 2 seconds. An audio prompt will confirm the Glasses are turned on.<br/>• To turn them off, keep the temples open, then press and hold the multifunction button for about 1 second. An audio prompt will confirm the Glasses are turned off. Also, the glasses automatically turn off when you close the temples.</p></div>

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<div><p>The Nuance Audio Glasses features a Multifunction Button located on the right temple. This button allows you to perform these various actions:<br/><br/><br/>• Turn Audio On: Press and hold the button for about 2 seconds.<br/><br/>• Turn Audio Off: Press and hold the button for about 1 second.<br/><br/>• Cycle Between Volume Levels: Short press the button to adjust the volume levels; an audio prompt will confirm the change.<br/><br/>• Enter Pairing Mode: Press and hold the button until the blue LED blinks.<br/><br/>• Force Restart: For instructions, please refer to "How to Force Restart my Glasses" within the Troubleshooting guide<br/><br/>• Factory Reset: for instructions, please refer to "How to Factory Reset my Glasses" within the Troubleshooting guide<br/><br/><br/>Additionally, you can switch between audio modes (Frontal and All-around) by double tApping on the tap area located on the frame</p></div>

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<div>
 <p>The Nuance Audio™ Glasses and the Charging Pad contain magnetic material and components that emit radio waves, which could affect the operation of medical devices such as but not limited</p>
 <p>to pacemakers or insulin pumps, or other implantable devices, consult your doctor or the medical device manufacturer before using the Nuance Audio™ Glasses and the Charging Pad.</p>
 <p>If you have an active or inactive implant device (e.g. defibrillator, pacemaker), follow the implant manufacturer’s instructions regarding the use of mobile devices. The Nuance Audio™ Glasses should be kept at least 6 inches from implantable pacemakers. In the event of malfunctions, stop using your Nuance Audio™ Glassses and contact your doctor or the implant manufacturer. If you have an active brain implant, ask your doctor or the implant manufacturer for a risk analysis.</p>
 <p>For more information, please refer to <a href="/en-gb/c/support/manual-guide" aria-label="Manual Guide">Manual Guide</a>.</p>
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Hearing Loss Basics

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After Sales Support

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General Information About Nuance Audio

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