Connectivity issues

Connectivity Issues

Interference issues

Interference Issues

Pairing errors

Pairing Errors

Pairing and Connectivity

Pairing And Connectivity

Battery & Charging

Firmware

General Troubleshooting Steps

Sound

Troubleshooting

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 If your glasses are disconnected from the App, check the following:
 a. Proximity: Ensure that the glasses and your phone are close to each other.
 b. Power Status: Confirm that both devices are turned on. (Refer to this FAQ for instructions: <a href="/en-us/c/support/faq/nuance-audio-glasses/general-info" aria-label="How can I turn the glasses on and off?">How can I turn the glasses on and off?</a>).
 c. Battery Levels: Verify that both devices are fully charged. (Check the battery status of your glasses using this guide: <a href="/en-us/c/support/faq/nuance-audio-glasses/battery-and-charging" aria-label="How can I check the battery level?">How can I check the battery level?</a>).
 d. Bluetooth Status: Make sure Bluetooth is enabled on your phone. For help with Bluetooth, refer to this guide: <a data-show="new" href="/en-us/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="How can I turn bluetooth on and off on my phone">How can I turn bluetooth on and off on my phone</a>.
 e. Make sure about the unique association between your Nuance Audio Glasses and your smartphone: one Nuance Audio Glasses paired to one smartphone as it is not possible to have one Nuance Audio Glasses paired to two different smartphones simultaneously. It is possible to switch between different smartphones, with unique Nuance Audio Glasses, but you need to re-pair your Nuance Audio Glasses each time you're switching to a new smartphone. If the issue continues, follow these steps: Step 1: Restart the Glasses only and wait a few moments Step 2: Restart the App Step 3: Remove and Unpair GlassesRemove the glasses from the App and unpair them from your phone’s Bluetooth settings. For help with this, see: [<a href="/en-us/c/support/troubleshooting/pairing-and-connectivity/pairing-errors" aria-label="Nuance Audio Glasses already in use error during pairing">Nuance Audio Glasses already in use error during pairing</a>]. Step 4: Re-pair the GlassesPair the glasses with your phone and the App again. For pairing instructions, refer to this guide: [<a href="/en-us/c/support/faq/nuance-audio-app/pairing" aria-label="How to pair Nuance Audio with the App">How to pair Nuance Audio with the App</a>]. Step 5: Please make sure that your smartphone Bluetooth is enabled and check from bluetooth smartphone settings if your glasses is still listed on it. If not, please proceed with Forget These Glasses ["<a href="null/c/content/3143" aria-label="What if my Glasses do not pair after a factoring reset">What if my Glasses do not pair after a factoring reset</a>"] from your Nuance Audio mobile app and then restart with a new pairing. Following these steps should help reconnect your glasses to the App. If you need further assistance, feel free to reach out <a href="/en-us/c/contact-us" aria-label="Contact Us">Contact Us</a>.
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My glasses have disconnected from the app. What should I do?

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 If your glasses have disconnected from the remote control, follow these steps to reconnect them:
 
 Step 1: Proximity of Devices
 Make sure the glasses and the remote control are close to each other.
 
 Step 2: Power Status
 Ensure both devices are turned on. For instructions, see this guide: <a data-show="new" href="/en-us/c/support/faq/nuance-audio-glasses/general-info" aria-label="How can I turn the glasses on and off">How can I turn the glasses on and off</a>.
 
 Step 3: Battery Levels
 Verify that both devices have sufficient battery life. For guidance, check this FAQ: <a href="/en-us/c/support/faq/nuance-audio-glasses/battery-and-charging" aria-label="How can I check the battery level?">How can I check the battery level?</a>.
 
 Step 4: Re-pair the Devices
 If the above steps are confirmed, try re-pairing the glasses with the remote control. Refer to this guide for detailed instructions: <a href="/en-us/c/support/faq/nuance-audio-glasses/accessories" aria-label="How do I pair the remote control to my Nuance Audio Glasses?">How do I pair the remote control to my Nuance Audio Glasses?</a>.
 
 Following these steps should restore the connection between your glasses and the remote control.
 
 If you need further assistance, feel free to reach out <a href="/en-us/c/contact-us" aria-label="Contact Us">Contact Us</a>.
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My glasses have disconnected from the remote control. What should I do?

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