App connectivity and download issues

App Connectivity And Download Issues

App functionality issues

App Functionality Issues

Registration & account management

Registration & Account Management

Battery & Charging

Firmware

General Troubleshooting Steps

Pairing And Connectivity

Sound

Troubleshooting

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 If the phone where the Nuance Audio app was installed and paired with your glasses is no longer available (e.g., due to a broken phone), you can easily transfer your account by following these steps:
 
 Step 1: Install the Nuance Audio app on your new phone
 Download and install the app on your new device. For detailed instructions, see: <a data-show="new" href="/en-us/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="How can I download a new app on my phone?">How can I download a new app on my phone?</a>.
 
 Step 2: Log in with your existing account
 Use the same account ID and password from your previous phone to log in.
 
 Step 3: Reconnect your glasses
 Follow the "Pair my Glasses" option from the Home Page in the app to pair your glasses.
 
 For further assistance, feel free to reach out <a href="/en-us/c/contact-us" aria-label="Contact Us">Contact Us</a>.
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How to migrate a nuance audio account to a different mobile phone

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 The email address used during registration cannot be changed. If you need to update it, you must create a new account. Before doing so, follow these steps to access the App with your old account and unpair your glasses:
 
 Step 1: Access the "My Glasses" section.
 
 Step 2: Open the App and tap the icon in the bottom-right corner of the home page.
 
 Select "Settings" and enter the "My Glasses" section.
 
 To forget your glasses:
 Scroll down and choose "Forget these glasses" to unpair them. This will allow you to pair the glasses with a new account. Please be aware that after the "Forget these glasses" operation is completed, it is necessary to wait for 1 minute before turning the glasses on again.&nbsp;<a href="/en-us/c/support/faq/nuance-audio-app/pairing" aria-label="How can I pair my Nuance Audio Glasses to the App?">How can I pair my Nuance Audio Glasses to the App?</a>
 
 After completing these steps, you can create a new account and pair your glasses. For further assistance, feel free to reach out <a data-show="new" href="/en-us/c/contact-us" aria-label="Contact Us">Contact Us</a>.
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How can I update my nuanceaudio account email address?

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 Try following these steps:
 
 1. Check your internet:
 You'll need working Wi-Fi or a mobile data connection, which is required to update your profile. Check your connection here: <a data-show="new" href="/en-us/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="How do I check if I have a working data connection?">How do I check if I have a working data connection?</a>.
 
 2. Verify your data
 Ensure all required fields are filled in correctly. Errors may occur if data doesn’t meet the required format.
 
 3. Check your email address:
 Make sure your email isn’t already linked with another account.
 
 For more assistance, <a href="/en-us/c/contact-us" aria-label="contact us">contact us</a>.
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I received an error message while trying to create or modify my account details. What should I do?

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 A OTP (one-time password) is a unique code that ensures security by allowing one-time use for logging in and is sent in the welcome email.&nbsp;The one-time password numeric code is used to certify your identity and the validity of the email address provided during the registration process and to retrieve your password.
 
 If you haven't received the OTP, follow these steps:
 
 1. Check Spam:
 Verify that the OTP email hasn’t been sent to your spam or junk folder.
 
 2. Check Internet:
 Ensure your phone is connected to the internet. Check your connection here: <a data-show="new" href="/en-us/c/support/troubleshooting/general-troubleshooting-steps/generic-actions-on-your-phone" aria-label="How do I check if I have a working data connection?">How do I check if I have a working data connection?</a>.
 
 3. Request a new OTP:
 If the email is still missing, request a new OTP from the same verification page in the mobile app.
 
 
 For further assistance, <a href="/en-us/c/contact-us" aria-label="contact us">contact us</a>.
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Cannot complete my registration, no otp code received. What should I do?

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