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Responsible shipping | We’ll ship with logistics providers using solutions to reduce emissions

Not satisfied? Return free within 30 days

Shipping & Returns

Shipping information How to return your order Return Policy

Shipping Information

Eyewear and accessories

Collect in store | Free 2-3
business days

Responsible shipping | Free 
4-6 business days

Express shipping | $19.00 
2 business days

Prescription products

Collect in store | Free
9-11 business days

Responsible shipping | Free
12-14 business days

Express shipping | $19.00
8-10 business days

Collect in-store

Nuance Audio currently offers only a collect in-store service in 400+ LensCrafters and Target Optical stores, where you can enter a location of your choice to collect your order. You’ll then be notified by email when your order is ready for pick up. You can also benefit from in-person support you visit our store.  

Our collect in-store service is completely free. Keep in mind that shipping time may vary and that you’ll have up to 14 days to collect your order or it will be automatically returned.

Responsible shipping

Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to 12 business days.

This shipping option consists of either:
1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).

Below the list of the logistics providers that can provide emissions compensation:

- UPS (itself or in partnership with USPS): https://about.ups.com/us/en/our-company/governance/carbon-neutral-credentials.html 

- DHL (itself or in partnership with USPS): https://www.dhl.com/us-en/home/press/press-archive/2021/dhl-launches-100-percent-carbon-neutral-us-domestic-product.html

Your satisfaction is guaranteed

When shopping at Nuance Audio, you can always change your mind.
Our customers have a full 30 days to try their items, risk-free.*
You can also return prescription products.

How to return your order

You can choose to return your order in-store or online. Learn how to safely package your return of Nuance Audio Glasses.

Also feel free to contact our customer service if you need help creating your return.

Return policy

Terms and conditions

Nuance frames must be returned with original receipt to the EssilorLuxottica store where you bought them. Nuance frames must be returned in their original condition, including all parts, accessories, and packaging. Returns that meet requirements are eligible for an exchange or refund, to be issued after the return is received and inspected.
This return policy applies to the original purchase and does not cover accidental damage, scratches, breakage, or theft. If you purchased the lenses in your Nuance frames in an EssilorLuxottica store, you may return the lenses while retaining the Nuance frames. Custom lenses must be returned in accordance with the return policy of the EssilorLuxottica store where you bought them. You may not return Nuance frames but keep the custom lenses, or place them in other frames. Nuance frames purchased through non-EssilorLuxottica retailers must be returned in accordance with their return policies.

*For products purchased in California: This hearing aid is warranted to be specifically fit for the particular needs of you, the buyer. If the hearing aid is not initially fit for your particular needs, it may be returned to the seller within 45 days of the initial date of delivery to you. If you return the hearing aid, the seller will either adjust or replace the hearing aid or promptly refund the total amount paid. This warranty does not affect the protections and remedies you have under other laws.