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<div>Browse our dedicated guides to help you navigate and solve common issues. If you need more help, contact our support.</div>

Troubleshooting Nuance Audio Plus

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 If your Glasses aren't charging, please follow these steps: Step 1: Check the charging position Ensure the charging area on the Glasses is facing up and properly aligned on the Charging Pad. <img data-src="media:///caas/v1/media/46794/data/cb1b29bb912ca009036ba7c3bf2f28e8/ts-batterycharging-glasseschargingissues-d.png" alt="TS_BatteryCharging_GlassesChargingIssues_D"> Step 2: Use an appropriate power adapter and cable Use a standard USB-C charger or USB-C power source (minimum 5V) to connect the supplied Charging Pad and USB-C cable. Step 3: Verify Connections Confirm that the Charging Pad is securely connected to the charging cable, and that the cable is properly connected to the power adapter. Upon plugging the cable in, watch for a solid green light to turn on for 3 seconds indicating proper connections and power up. If a red light blinks or no light comes on, it means the Charging Pad is out of order - contact customer service for further assistance. Step 4: Inspect the Power Adapter Check that the power adapter is in good condition and not damaged. Step 5: Adjust Glasses Position If everything seems correct and the Glasses still isn't charging, try gently adjusting its position on the pad. Step 6: Make sure the Glasses are correctly positioned on the Charging Pad. Then: turn off and turn on your mobile, open the Nuance Audio™ App, wait for about 20 seconds and you should see the charging indicator on the screen Following these steps should help resolve the charging issue with your Nuance Audio™ Glasses. If you need further assistance, feel free to reach out <a href="/en-gb/c/contact-us" aria-label="Contact Us">Contact Us</a>..
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My Glasses are not charging. What should I do?

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 If your Glasses are not charging properly, try a full discharge and recharge by following these steps: Step 1: Fully Discharge the Glasses Use the Glasses until the battery is completely drained and they shut down. After that, wait for at least 30 minutes. Step 2: Recharge the Glasses Place the glasses on the Charging Pad and let them charge fully. It’s recommended to leave them on the pad for at least 3 hours. If you need further assistance, feel free to reach out <a href="/en-gb/c/contact-us" aria-label="Contact Us">Contact Us</a>.
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My Glasses are not charging fully. What should I do?

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 To optimize battery performance, it is recommended to turn off the audio when not in use. For instructions on how to enable or disable audio, please refer to this guide:&nbsp;<a data-show="new" href="/en-gb/c/support/faq-nuance-audio-plus/nuance-audio-glasses/general-info" aria-label="How can I turn the glasses on and off?">How can I turn the glasses on and off?</a>.
 If your Glasses are new and their battery lasts less than 6 hours, follow these steps:
 Step 1: Reset the Glasses
 Start by resetting your Glasses. For detailed instructions, see this guide: <a data-show="new" href="/en-gb/c/support/ts-nuance-audio-plus/general-troubleshooting-steps/generic-unexpected-behavior-of-the-glasses" aria-label="How can I factory reset my glasses?">How can I factory reset my glasses?</a>
 Step 2: Fully Discharge and Recharge
 Drain the battery until the Glasses completely shut down. Afterward, wait at least 30 minutes before placing the Glasses on the charging pad. Let them charge for at least 4 hours to ensure a full charge.
 <img data-src="media:///caas/v1/media/89292/data/cb1b29bb912ca009036ba7c3bf2f28e8/ts-batterycharging-glasseschargingissues-d.png" alt="TS_BatteryCharging_GlassesChargingIssues_D">
 For more tips on maximizing battery life and longevity, check out this section: <a href="/en-gb/c/support/care-tips" aria-label="Care Tips">Care Tips</a>.
 If you need further assistance, feel free to reach out&nbsp;<a href="/en-gb/c/contact-us" aria-label="Contact Us">Contact Us</a>.
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The battery in my Glasses drains very quickly. What should I do?

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 First, make sure the Nuance Audio™ Plus - Charging Case has sufficient battery charge. You can check the battery level using the LED indicators on the Charging Case or in the Nuance Audio™App. If the Charging Case battery is low, charge it using the USB-C cable included in the package. For more information, see: <a data-show="new" href="/en-gb/c/support/faq-nuance-audio-plus/nuance-audio-glasses/battery-and-charging" aria-label="How can I charge my Nuance Audio™ Plus?">How can I charge my Nuance Audio™ Plus?</a>
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What do I do if the Glasses don't start charging when I put them in the Nuance Audio™ Plus - Charging Case?

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 First, make sure the Nuance Audio™ Plus - Charging Case has sufficient battery charge. You can check the battery level using the LED indicators on the Charging Case or in the Nuance Audio™App.&nbsp; If the Charging Case battery is low, charge it using the USB-C cable included in the package. For more information, see: <a href="/en-gb/c/support/faq-nuance-audio-plus/nuance-audio-glasses/battery-and-charging" aria-label="How can I charge my Nuance Audio™ Plus?">How can I charge my Nuance Audio™ Plus?</a>
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What do I do if the charging of the Glasses or the Nuance Audio™ Plus - Charging Case does not reach 100%?

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Battery & Charging

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