General Facts

Nuance Audio App

Download, compatibility and system updates

Download e compatibilidade do aplicativo

Account settings

Hearing configurations

Configuração do aplicativo

Data and privacy

Mobile App

Nuance Audio App & Funcionalidades digitais

Noções básicas sobre perda auditiva

Óculos Nuance Audio

Compras

Suporte pós-venda

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<div><p>Obtenha respostas a algumas das nossas perguntas mais frequentes. Se não encontrar aqui o que procura, contacte a nossa equipa de apoio ao cliente para obter assistência.</p></div>

FAQs Nuance Audio

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<div><p>The first time the app is launched, you'll be able to sign up and create your account through a guided process. Simply enter your email and verify it to register. </p></div>

How can I create my account?

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<div><p>We recommend registering to accurately calibrate your glasses, create your own profile, and give you more personalized support over time.</p></div>

Why should I register my account?

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<div><p>No, we currently don't support registration through Google or Apple IDs.</p></div>

Can I use my existing Google or Apple account to register?

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<div><p>No, you only have to register once, either via the website or app. Once registered, you will just have to log in to access your account, regardless of your access point.</p></div>

Once registered in either the app or website, do I have to register again on the other one?

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<div><p>Yes. You can install the app on different smartphones and connect them to your account. If you want to activate your glasses to communicate with one smartphone instead of another, just disconnect your glasses from the prior smartphone and pair them to the new smartphone.</p></div>

Can I have the same account registered on two different smartphones?

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<div><p>This isn't possible. Unfortunately, a new registration is needed with a new email address. </p></div>

How can I change the email address provided in the registration process?

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<div><p>Click on "Forgot password" on the app's log-in page. A one-time code will be emailed to you to confirm your identity. If you want to change your password, please log out first, then follow the forgot password process.</p></div>

How can I change my password?

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<div><p>All profile information can be updated anytime from the “My Account” section of the Nuance Audio App, which you will find by clicking on the bottom right icon of the App home page ("Menu"). The only attribute that cannot be changed is the email address used in the account registration. </p></div>

How can I update my user profile?

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<div><p>By default, the app uses your smartphone's selected language. If this feature is not supported, the application defaults to English. If necessary, a different language can be selected in “My Account” section of the app, which you will find by clicking on the bottom right icon of the App home page ("Menu").</p></div>

How can I set my preferred language?

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<div><p>The one-time password numeric code is used to certify your identity and the validity of the email address provided during the registration process and to retrieve your password.</p></div>

What is an OTP code?

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Manage your Nuance Audio account with ease—update your information, customize settings, and enhance your experience.

Account Settings | Nuance Audio

Support Page

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